No two weeks will be the same! You will be provided with a caseload of customer benefit and debt enquiries to manage independently. Some of your work will be completed by phone, remote working and other customers may require face to face support. You will work closely with customers who are vulnerable financially and often vulnerable for other reasons. You will also need to be based within a reasonable travelling distance of our Head Office in Birchwood, Warrington to attend meetings and training courses when needed.
What will I be responsible for doing?
There is an increasing demand for the YHG Welfare Benefits & Debt Advice Service in response to the cost of living crisis and you will need to demonstrate resilience working in a demanding and challenging environment. Your role will involve managing a varied workload, ensuring the effective prioritisation of cases and vulnerable customers and managing your caseload. You will liaise with other local service providers and partner organisations to provide the best possible outcomes for a broad range of financial and benefit issues facing our customers.
We have an exciting opportunity for customer & results focused individual who can assist our customers to maximise their income and assist them to sustain their tenancies. You will have proven experience of delivering welfare benefits advice in a housing or public sector setting and an ability to work closely with others to deliver excellent customer service.
Key responsibilities and qualifications
* Experienced in providing expert advice regarding welfare benefits and debts
* Skilled in effectively managing a customer caseload.
* Able to explore and resolve complex benefit queries.
* Passionate about customer service and outcomes for customers
* A strong communicator with a high level of attention to detail and enjoy working as part of a fast- paced team
* Have excellent customer care skills
* Be well organised, self-motivated and a problem solver
* Have strong communication and interpersonal skills
Ideally you will ….
This role is really suited to someone who can understand our customers and their circumstances, someone who isn't afraid to ask questions, and through professional curiosity, can get to the underlying issues, someone who will make our customers feel supported and work with them to find solutions.
Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford. As one of the North's sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year. We're an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'.
In return we offer £30,164 - £33,396 for a 35-hour week, and 25 days annual leave (holidays also increase with time served) plus Bank Holidays, but our employee offering provides much more than just a competitive salary and holiday allowance. We trust our people to manage their own diaries, if you need time for an appointment, the school run or an exercise class, as long as it fits with business needs, we're open to what works for you too. And when you need to collaborate with your team, you can visit Youggle House - our wellbeing, social, collaboration and meeting space, in Birchwood, Warrington. On top of this, we'll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level healthcare cash plan, that doesn't just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.
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