Join Our Team as a Bars Venue Manager!
Role Purpose
Are you ready to lead an energetic team and create unforgettable experiences for our guests? As a Bars Venue Manager, you will be at the heart of our operations, ensuring that every day runs smoothly and every guest leaves with a smile.
Your mission? To foster a culture that prioritizes exceptional guest experiences while driving brand profit and growth. You’ll keep a close eye on P&L, guest NPS, and feedback, adapting to fluctuating guest volumes to ensure your venue thrives.
While a personal license is preferred, it’s not essential. What we truly value is your bar managerial experience and your passion for guest engagement. This role is all about being present with our guests, so we’ll allocate time for non-guest facing tasks, allowing you to shine in the spotlight!
Be prepared for late nights and weekends as you immerse yourself in our vibrant Butlins Live Music Weekenders!
General Duties & Key Accountabilities
* Oversee the day-to-day operations of your venue, ensuring a consistent and high-quality guest experience.
* Capture and analyze guest feedback to identify trends and explore improvement opportunities.
* Monitor P&L and payroll, taking proactive action to mitigate risks.
* Provide accurate rotas three weeks in advance and ensure the system is updated correctly.
* Inspire your team to take ownership of departmental goals by breaking them down into measurable objectives.
* Champion Butlin’s Values and Leadership Behaviours in everything you do.
* Focus on recruiting the Right People, in the Right Place, at the Right Time.
* Build strong relationships across the resort and with central support teams.
* Utilize exit interviews to enhance team retention and address feedback.
* Manage the entire employee lifecycle, from onboarding to performance management and training.
Key Knowledge, Experience & Qualifications
* Proven experience leading a venue in an F&B or Retail environment.
* Strong guest-facing skills, adept at handling queries and complaints.
* Good commercial acumen and experience managing rotas based on guest volumes.
* Experience working with multi-skilled teams to meet guest demands.
* Demonstrated success in leading teams, including:
o Performance management
o Coaching and training
o Setting standards and role modeling
o Problem-solving and providing constructive feedback
* Ability to communicate effectively at all levels and manage multiple priorities.
About Butlin's
At Butlin’s, we’re all about fun, excitement, and adventure! For over 80 years, we’ve been creating unforgettable experiences for our guests, whether they’re enjoying a family break or an epic adult-only weekend.
Our culture is what sets us apart! We strive to provide an Altogether More Entertaining and Fun Break, driven by our three core values. If you’re looking for a role where you can Create Smiles, Get Stuck In, and Care For Each Other, then this could be the perfect fit for you.
There has never been a more exciting time to join Butlin’s! Are you ready to make a difference?