My client is seeking a motivated and professional Customer Relations Manager to join their ever expanding commercial cleaning business. This role is critical in connecting their back-of-house operations where you’ll be the key point of contact ensuring that service quality, client needs, and operational execution align seamlessly across all cleaning contracts.
Requirements:
* Experience in customer service or client management within commercial cleaning or a related industry
* Excellent communication skills, both written and verbal
* Strong ability to interpret cleaning schedules, audits, and service reports
* Proven track record in managing service expectations and resolving client concerns
Responsibilities:
* Liaise between operations staff and management to ensure service standards are met
* Communicate client feedback and service requirements to the operations team clearly and effectively
* Provide regular reporting to the Director on client satisfaction, service performance, and contract updates
* Assist in resolving service issues quickly to maintain strong client relationship