Job Description
Senior IT Support Engineer MSP Experience | Horsham | £45,000£50,000 Location: Horsham, West SussexType: Full-time, PermanentSalary: £45,000£50,000 per annumSchedule: Monday to FridayAre you an experienced IT Support Engineer with a strong background in Managed Service Providers (MSPs)?Do you thrive in fast-paced environments, enjoy project ownership, and want to make a real difference in a collaborative team?Were looking for a Senior IT Support Engineer to join a growing business in Horsham. You'll be part of a close-knit team delivering first-class technical support and solutions to a variety of clients with plenty of room to take the lead on exciting projects.Why Apply? Competitive salary: £45,000£50,000Join a supportive and forward-thinking teamAutonomy and ownership in technical deliveryExcellent customer interaction and key account involvementOpportunities to grow and develop your skillsetWhat Youll Be Doing: Taking the lead on client projects from start to finish On prep - 365Acting as a key account manager for key clientsSupporting and mentoring junior engineersTroubleshooting and resolving software, desktop, and network issuesInstalling and configuring operating systems and softwareManaging help desk tickets and ensuring SLAs are metMaintaining clear documentation for all technical processesWorking collaboratively to continuously improve system performanceWhat Were Looking For: Experience working in an MSP environment essentialStrong desktop, server, and network troubleshooting skillsWorking knowledge of firewalls, routers, and network infrastructureExcellent verbal and written communication skillsLogical thinking and a proactive problem-solving mindsetMCSE or relevant certifications preferred (but not essential)UK Driving Licence requiredAble to reliably commute to Horsham RH13 or planning to relocateAbout the Company This is a tight-knit team that values collaboration, trust, and a customer-first approach.
Youll never be just a number instead, youll be supported to grow, lead, and make your mark.Location Office-based role 3 days a week Horsham RH13, West Sussex2 days WFH availableRequirementsMust have a UK Driving LicenceMust have MSP ExperienceMust have the right to work in the UKTPBN1_UKTJ