Loving life, working for a World Class Employer
Role Overview
We have an exciting opportunity for an Associate D365 Support Consultant to join our vibrant team within the Managed Services division. In this role, you will work closely with clients and colleagues to support, troubleshoot, and deliver solutions across the Microsoft Dynamics 365 platform.
This is a hands‑on position focused on resolving incidents, delivering small enhancements, and contributing to ongoing projects. It’s an excellent opportunity for someone looking to develop their career in Microsoft D365 and gain exposure to real world solution delivery in a supportive environment.
Responsibilities
* Investigate and resolve D365-related support requests, incidents, and queries, ensuring timely and effective resolution for our clients.
* Deliver configuration changes, customisations, and improvements within D365 and the wider Power Platform ecosystem.
* Work closely with consultants and project teams to assist with solution delivery, testing, and deployment activities.
* Identify recurring issues and recommend opportunities to optimise and improve client solutions.
* Maintain clear documentation of fixes, changes, and procedures, and contribute to team knowledge bases.
* Engage directly with clients in a support capacity, providing clear communication and an excellent service experience.
* Assist with troubleshooting and resolving issues across other Microsoft technologies and services, Windows environments, and related cloud solutions, as required.
About you
* Have a good understanding of Microsoft Dynamics 365, particularly Customer Engagement (CRM), Power Platform (Power Automate, Power Apps, and Dataverse), solution configuration, and integration concepts, with a desire to build deeper expertise.
* Enjoy problem solving and are confident troubleshooting functional and basic technical issues within D365 and related platforms.
* Can manage and deliver changes or enhancements, following best practices.
* Able to communicate clearly and confidently with clients, translating technical information into simple, understandable terms.
* Are eager to learn, develop your skills, and progress your career within the Microsoft D365 ecosystem.
What we look for in our people
* Strong alignment with FSP values and ethos
* Commitment to teamwork, quality and mutual success
* Proactivity with an ability to operate with pace and energy
* Strong communication and interpersonal skills
* Dedication to excellence and quality
Who are FSP?
Founded in 2012, FSP Consulting Services (FSP) are a leading enterprise‑level digital evolution and cyber security consultancy. We enable peak performance, cultural cohesion and business growth through technology by adopting a comprehensive approach to strategy and creating viable, sustainable, and resilient digital futures for organisations and their teams.
At the heart of everything we do is our unwavering commitment to the evolution of organisations and their people. We work in partnership with our clients, helping them to become responsive, engaged and supremely equipped for a successful future, blending high‑quality business and technology delivery with a dedication to exceptional client experience.
Behind this commitment is a dedicated employee‑first strategy, built around our organisation’s core values. We are proud to be a multi award‑winning workplace, most notably recognised by Best Companies™ as #1 Best Company To Work For in the UK, Tech and the South East in 2023.
We are ISO27001 and ISO9001 Certified by UKAS. We are also a CREST approved penetration testing and SOC company, IASME Cyber Essentials Certification body and Cyber Essentials Plus certified.
Find out more about our awards here: https://fsp.co/about-fsp/
Why work for FSP?
* A collaborative and supportive environment in which you can grow and develop your career
* The tools and opportunity to do work you can be proud of
* A chance to work alongside some of the best people in the industry, who always seek to share their knowledge and experience
* Hybrid working – we empower you to make smart choices about when and where to work to achieve great results
* Industry leading coaching and mentoring
* Competitive salary and an excellent benefits package
Equal and Fair Opportunity
FSP is an equal opportunity employer and we welcome applications from all suitable candidates. We consider all applicants for employment regardless of age, disability, sexual orientation, gender identity, family or parental status, race, colour, nationality, ethnic or national origin, religion or belief.
Research suggests that applicants from underrepresented groups are less likely to apply for roles if they do not precisely meet requirements, or if they felt there were clear barriers as to who should apply. If you are excited about a potential role with us but are concerned that you may not be a perfect fit, please do apply, as you may be the ideal candidate for this role or for a different vacancy within FSP.
We endeavour to always provide fair opportunity for applicants to showcase themselves in the best way possible during any interviews or meetings. If you require any adjustments for a call or in‑person meeting, please let us know.
Seniority level
* Mid‑Senior level
Employment type
* Full‑time
Job function
* Consulting and Information Technology
Industries
* IT Services and IT Consulting
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