Customer Experience Advisor (Fareham Branch)
Santander is looking for a Customer Experience Advisor based out of Fareham Branch, working 28 hours per week, on a rota’d basis Monday to Saturday, between 8am & 6pm.
Responsibilities
* Act as the first point of contact for customers in branch or over the phone
* Assist with day‑to‑day transactions, queries and servicing
* Answer customer calls into our contact centre
* Build relationships and find solutions
* Develop knowledge of services and products to help our customers
* Identify new ways to improve the customer experience
Qualifications
* Proven ability to deliver outstanding customer service either from a face‑to‑face or a telephony background (Required)
* Effective communication skills to truly understand customers’ needs (Required)
* Real desire to go above‑and‑beyond for customers (Preferred)
* Excel at team working with a flexible, can‑do approach (Preferred)
* Openness to a broad range of activities even if outside standard expectations (Preferred)
* Ability to grow, adapt and change to accommodate business needs and priorities (Preferred)
Benefits
* Salary Range: £25,000.00 – £31,579.00 per annum (depending on experience). Annual salary is based on a standard 35‑hour working week. Actual salary offered will depend on skills, experience, qualifications and location.
* £500 annual cash allowance to spend on a range of benefits.
* 25 days holiday plus bank holidays, increasing to 26 days after 5 years of service, with the option to purchase up to 5 contractual days per year.
* Voluntary healthcare benefits at discounted rates, including medical insurance, dental insurance, and health assessments.
* Pension contributions: 8% of salary automatically added; up to 12.5% if you contribute, with a cash option.
* Protection for you and your family, including company‑funded death‑in‑service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
* Share in Santander’s success through saving or investing in our share plans.
* Access to staff versions of our products with no fees and many other deals and discounts.
* Competitive rewards that reflect the real impact you make and the value you bring.
* Wellbeing support beyond work, including apps, discounted gym access, weekly online classes, flexible healthcare and mental health support.
* Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.
* Time to give back through volunteering opportunities that let you make a difference in the communities we serve.
* Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.
Right to Work in the UK
* All candidates must have the right to work in the UK to commence employment with Santander.
Inclusive Employment
At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.
We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.
We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.
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