A highly regarded business is seeking a patient-focused Medical Receptionist to join their team on the outskirts of Epsom. The Role As a Medical Receptionist, you will act as the first point of contact for patients, supporting them throughout their journey from initial enquiry through to aftercare. Key Responsibilities Welcoming patients and providing a professional front-of-house experience Managing patient enquiries via phone, email, and face-to-face communication Coordinating appointments, clinic schedules, and patient flow Updating and maintaining accurate patient records and internal systems Supporting the patient journey from initial consultation through to aftercare Handling payments and general administrative duties Carrying out follow-up communication and post-appointment calls Liaising with clinicians and the wider team to ensure a seamless patient experience Ensuring all records and documentation are maintained accurately and confidentially The Candidate Previous experience within a reception, healthcare, or customer-facing office role Excellent communication & interpersonal skills Highly organised with strong attention to detail Comfortable working within a fast-paced environment Strong IT skills, including Microsoft Office Professional, empathetic, and proactive approach Flexible team player with a positive attitude The Package Monday to Friday working hours Starting salary of £26,000 per annum 25 days holiday plus bank holidays Amazing company benefits provided This is a fantastic opportunity to join a supportive and growing organisation offering long-term stability within a professional environment.