Looking to join a customer-focused organisation where you can play a key role in supporting people at an important stage of their journey?
This offers the opportunity to be the first point of contact, providing a professional, welcoming and efficient service within a busy admissions function.
In the Admissions and Enquiries Assistant role, you will be:
1. Acting as the first point of contact via email, phone, webchat and in person providing a friendly, responsive and customer-focused enquiry service
2. Supporting people through the process and directing queries to relevant teams when needed
3. Coordinating responses to all enquiries and logging information on internal CRM systems
4. providing administration duties and maintaining confidentiality
To be successful, you will need:
5. Previous customer service and administration experience
6. Excellent communication and interpersonal skills with a strong customer-service focus
7. Confidence engaging with a wide range of people
8. IT skills, including Microsoft Office, with the ability to learn new systems
9. The ability to work independently and as part of a team
10. A calm, professional approach in a busy environment
This is a temporary role up until September 2026, working full time 37 hours per week. You'll be office based in Wrexham on a salary of £13.50p/h plus benefits.
If you enjoy helping people and delivering a high-quality customer experience, we’d love to hear from you.