Are you an organised and confident communicator who thrives in a busy, people-focused environment? We have an exciting opportunity for a Patient Pathway Coordinator to join our friendly team at Practice Plus Group Surgical Centre, Gillingham (formerly Will Adams NHS Treatment Centre).
What You’ll Be Doing
* Be the first point of contact for patients, GPs, and clinical teams — primarily via phone calls.
* Manage patient referrals, pre‑assessments, and bookings, ensuring every detail is accurate.
* Handle a high volume of calls with professionalism, empathy, and efficiency.
* Coordinate appointments, arrange transport or translation services, and update patient records.
* Support clinical teams by processing outcomes and scheduling follow‑up care or surgical procedures.
* Maintain confidentiality and provide excellent customer service, even under pressure.
* Contribute to a positive team atmosphere in a lively and collaborative office environment.
What We’re Looking For
Experience in healthcare or medical administration would be an advantage, but we’re equally happy to hear from people with transferable customer service skills from other fast‑paced environments.
* Excellent communication and listening skills — especially over the phone.
* Proven administrative experience, ideally in a busy customer service or call‑centre‑style role.
* Strong IT and data entry skills (Word, Excel).
* The ability to stay calm and professional when handling multiple calls and priorities.
* A team‑focused mindset and a flexible, proactive attitude.
Benefits
* Salary: £24,666.64 per annum.
* 37.5 hours per week.
* 25 days annual leave (increasing with service) plus bank holidays.
* Access to a wide range of wellbeing and lifestyle benefits.
* Ongoing support and development opportunities to help you grow in your role.
At Practice Plus Group, we actively promote diversity and equal opportunities.
Applicants must have the right to work in the UK.
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