Deputy Duty Manager - Kingmoor Deputy Duty Manager Location: Control Room basedSecurity Level: CTCRoster: Shift-based, including relief Controller dutiesAt Nuclear Transport Solutions (NTS), what we do really matters. Our Control Room sits at the very heart of our rail operations, keeping people safe, services moving and customers informed—no matter what the network throws at us.We’re now looking for an experienced Deputy Duty Manager help lead real-time DRS train operations. If you thrive in a fast-paced, safety‑critical environment and love being the calm voice when things get challenging, this could be the role for you. What you’ll be doingYou’ll play a critical role in managing the safe, secure and reliable operation of our national rail services in real time. That means:Leading the day‑to‑day running of train services from the Control Room, ensuring customer and stakeholder commitments are metManaging disruption effectively—redeploying fleet and train crew resources to restore services as quickly and safely as possibleActing as a key interface between DRS customers, Network Rail Route Controls, train crew, suppliers and internal teamsCommunicating clear, timely and accurate service updates, including delays, cancellations and recovery plansSupporting the wider Control team with flexible shift cover, including working outside the base roster as a GPR relief Controller (and Assistant Controller if needed)You’ll also be responsible for keeping the operation running smoothly behind the scenes—maintaining logs, managing fleet and maintenance requirements, monitoring performance and ensuring compliance with railway group standards and company procedures. Key responsibilities includeManaging live operations in line with the Control Manual, Emergency and Security PlansLiaising with Network Rail to manage access, VSTPs and service recoveryBooking train crew on/off and briefing them on operational requirementsProducing the 24‑hour Control Log and accurately recording excess hoursMonitoring train performance, investigating delays and supporting dispute resolutionSupporting fleet diagramming, maintenance planning and fault reportingEnsuring business and customer interests are always representedAssisting the Nuclear Control Room at Sellafield when requiredLeading by example and living our culture values of Freedom, Helpfulness and Drive✅ What you’ll bringEssentialExperience working in a Control / TOPS / real‑time railway operations environmentStrong knowledge of the UK rail network, key interfaces and operational responsibilitiesConfident, professional communicator—especially in safety‑critical situationsAbility to remain calm, organised and decisive under pressureFlexibility to work varied shifts and respond to short‑notice operational changesDesirableHigher‑level qualifications in a relevant fieldPeople management experienceExposure to performance or delay attribution activitySystems & skillsTOPS, TRUST, CCF, NROL and associated control systemsStrong IT skills (Outlook, Word, Excel, Q‑Pulse)Excellent time management, organisation and attention to detailA proactive, customer‑focused mindset with the confidence to work independently About the roleYou’ll join a close‑knit Control team of around 15, supporting a national workforce of circa 700 colleaguesTravel may be required, and flexibility is keyYou’ll need to be medically fit and able to meet security requirementsThis is a role with real responsibility, real impact and genuine progressionWhy NTS?At NTS, our people are trusted to perform, supported to grow and encouraged to be curious and innovative. We create an environment where you’re given the freedom to do your job well, the support of a strong team, and the opportunity to help shape the future of safe and reliable rail operations.The Kind of People We’re Looking ForWe’re interested in who you are, not just what’s on your CV.You’re likely to thrive at NTS if you:Take ownership of your work and enjoy being trusted to deliverAre collaborative, approachable and naturally supportive of othersCare about doing the right thing, in the right wayAre curious and motivated to learn, improve and growCommunicate openly and act with integrity and respectAre comfortable working in a purpose‑driven, safety‑critical environmentYou don’t need to tick every box on day one — we value potential, attitude and alignment with our culture just as much as experience.Benefits30 Days holidays plus 8 bank holidaysBuy / Sell annual leaveHealth shieldNuclear Pension schemeHybrid workingFamily friendlyThe companyWe are the leading global provider of safe, secure and reliable nuclear transport solutions that make the world safer and more sustainable.As part of the UK’s Nuclear Decommissioning Authority, we support the largest environmental restoration programme in Europe, and we use our specialist transport and logistics expertise to help customers and partners around the world solve their own complex challenges.