Hours and Salary
40 hours across 5 days per week
£34,650 per annum
Job Site
Holiday Inn Express Northampton South
Benefits
* Hotel rooms across our 59 hotels (Holiday Inn Express, Hampton by Hilton and Holiday Inn) at only £25 per night, with 50% off food and drink
* Worldwide substantial employee discount at 6,600+ IHG Hotels across the globe
* A bonus cash payment every year from 2 years’ of service as a 'thank you' for staying with Atlas Hotels
* Holiday allowance which increases with length of service
* Atlas Friends & Family Discount, offering up to a 45% discount for Friends & Family of Atlas employees
* Monthly cash rewards through our reward and recognition platform
* HSF Health Plan free for every employee, giving you money off dental/optical appointments and other health costs for you and your family
* Access to HSF Perkbox which provides deals and discounts from the biggest brands
* Online GP service, access to free counselling and wellness support with a 24 hour helpline
* Auto‑enrolment pension scheme through The People's Pension
* Employee referral programme paying out £250 for every great person you refer to us that passes their probation
* Employee of the Quarter programmes in every site and a prestigious annual awards ceremony
* A rota for the next 4 weeks, meaning you can work in hospitality but still have a life outside of work
* Free/discounted food when on shift
Responsibilities – Leadership & Management
* Lead and organise the Housekeeping team ensuring they are in the right place at the right time, to enable a great experience to our guests
* Supervise, guide and motivate Housekeeping Assistants and Supervisors on the job
* Understand and role model the Atlas Values and associated behaviours
* Nurture a learning culture, coaching and developing others to success and managing underperformance appropriately
* Communicate effectively, ensuring that Housekeeping Assistants and Supervisors are aware of information that will affect their shift as well as Atlas updates and priorities
* Undertake effective job check ins with Housekeeping Assistants and Supervisors
* Support the Hotel Manager in ensuring that all new employees receive a warm ‘Atlas welcome’ and thorough induction
* Understand HR procedures and raise conduct and other such concerns to the Hotel Manager
Responsibilities – Guest Experience
* Deliver a great guest experience through ensuring the housekeeping operation/team runs smoothly and effectively, achieving KPIs as required.
* Monitor and supervise the work of the Housekeeping team
* Undertake room checks as required
* Take responsibility for the effective rostering of Housekeeping staff
* Communicate the daily tasks and priorities to Housekeeping Assistants in line with Company processes
* Live and breathe our values of Be Guest Focused, Work Together, Show Commitment and Strive for Quality
* Be an active and effective team member, working together to achieve hotel goals
* Monitoring any issues with rooms to other members of the team (e.g. Maintenance) as soon as possible, escalating on behalf of the team as necessary
* Ensuring the Housekeeping team receive full training for their roles and managing any issues through coaching and performance management
* Maintaining cleanliness, hygiene and Atlas standards in both public and private areas, taking pride in the hotel and its team
* Effectively manage complaints using our ‘service recovery’ principles
* Understand and have a good knowledge of the products and services available at the hotel
* Understand guest satisfaction scores and maintain a good knowledge of hotel areas of focus
* Demonstrate good local knowledge and proactively provide this to guests when required
* Maintain compliance standards
* Positively represent the Atlas brand
* Take accountability for own development, career progression and growth in role
* Understand budget targets and work within these to manage staffing costs
Qualifications & Experience
* Previous experience of working in Housekeeping roles, ideally in a supervisory position
* Previous people management experience
EEO Statement
Atlas Hotels are Disability Confident and Committed. If you have an impairment or health condition, please contact HR at HR@atlashotels.co.uk to discuss any access or information requirements, or workplace adjustments that may support you.
Application
So why not? Click ‘apply’ now to become our Head Housekeeper and enter into a World of Opportunity
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