Salary: £35,000 - 35,000 per year Requirements: A minimum of 1 years experience in a similar Technical Support position Experience providing 1st line help desk support to a range of users Familiarity with Windows Server, Windows 11, O365, iManage, Exchange, and Outlook is advantageous Experience in providing iOS and Android support Excellent communication skills and confident in liaising with colleagues at all levels Ability to work both independently and as part of a wider team Responsibilities: Provide a high level of support for iPhones and iPads Set up meeting rooms including hybrid meetings using both Teams and Zoom Log and manage support calls Proactively resolve technical faults, escalating where necessary Assist with physical office moves, PC reimaging, replacing hardware issues, and setting up temporary equipment for staff Maintain service levels by prioritizing tasks where necessary Technologies: Android Hardware Support Windows iOS Office 365 More: We are a leading and world-renowned US Law Firm seeking a 1st Line Support Engineer to join our internal IT team in our London office. This is an exciting opportunity to provide a high level of technical support to internal users while working in a professional and fast-paced environment. We offer the chance for career progression within a thriving firm that is a leader in its field. last updated 8 week of 2026