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Pay of £42,614, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work-life balance.
DWP. Digital with Purpose.
We are looking for a Service Transition Manager to join our community of tech experts in DWP Digital.
We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.
DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support and empower millions of people.
The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.
You are your role
As a Service Transition Manager, your role is critical in ensuring that new or updated services and products are successfully introduced into live operations without disrupting existing services, which are used by 100,000 colleagues and millions of customers.
Acting as the final gateway before go-live, you will collaborate closely with Service Design Managers and IT Operations teams to safeguard service integrity and readiness.
Key Responsibilities:
* Lead transition planning, scheduling, and risk management across multiple projects.
* Ensure services are supported with appropriate documentation, knowledge, and ownership.
Conduct quality assurance checks and adhere to service integration processes, identifying and addressing any gaps or risks.
* Oversee the delivery of end-to-end support structures, including SLAs, KPIs, OLAs, and operational processes.
* Drive continuous improvement and support the implementation of automation and efficiency-enhancing technologies.
This role aligns with the ITIL Service Management framework and requires strong coordination, assurance, and stakeholder engagement skills.
What skills, knowledge and experience will you need? How will this be assessed?
* ITIL Service Management qualifications - Information Technology Infrastructure Library (ITIL certification: Foundation Level) or equivalent demonstrable experience appropriate to the role of Service Transition Manager.
* Experience and a proven track record in managing projects.
* Stakeholder Engagement & Communication - Strong interpersonal skills to work effectively with Service Design Managers, operational leads, and IT Operations teams.
* Quality Assurance & Documentation - Attention to detail in ensuring quality assurance checks, documentation, and support models are complete and accurate.
* Continuous Improvement & Automation - Ability to identify and implement process improvements and automation opportunities to enhance service transition efficiency.
Location: You'll join us in one of our digital hubs in Blackpool, Manchester, or Newcastle, whichever is most convenient for you.
Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face-to-face in a hub.
Pay: We offer a competitive pay of £42,614.
Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%.
Holidays: A generous leave package starting at 26 days rising to 31 days over time, plus up to 3 extra days off a month on flexi-time and all public holidays.
Benefits: Our broad benefits package includes:
* An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)
* Flexible working options
* Time off volunteering and charitable giving
* Initiatives like 'I Can Be Me in DWP'
* Discounts and savings on shopping, fun days out, and more
* Interest-free loans for bikes or season tickets
* Sports and social activities
* Professional development, coaching, mentoring, and career progression opportunities
Process:
Our application process has two stages:
* Apply: Complete your application on Civil Service Jobs with full instructions provided.
* Interview: A single-stage online interview.
CLICK APPLY for more information and to start your application.
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