Put Customers First and Build Your Career in Customer Service
Are you passionate about delivering exceptional customer experiences, not just fixing problems but understanding why they happen? Do you take ownership, think critically, and go the extra mile to make things right for the customer?
We're recruiting for a leading online retail brand that truly puts the customer at the heart of everything they do. In this role, you won't just resolve queries, you will play a key part in improving the overall customer journey by identifying issues, investigating root causes, and helping shape better outcomes.
Start Date: Monday 25th May
Key Responsibilities
Handle inbound and outbound customer queries across phone, email, live chat, and social media
Guide customers confidently through their journey, providing clear, helpful advice
Resolve issues efficiently while delivering a high-quality, empathetic customer experience
Take ownership of problems and dig deeper to understand root causes to prevent repeat issues
Work closely with suppliers and internal teams to ensure seamless service delivery
Manage complaints with professionalism, empathy, and a solutions-focused mindset
What We're Looking For
A genuine passion for putting customers first and doing the right thing
Strong problem-solving skills, with the curiosity to ask "why" and look beyond the surface
Excellent communication and active listening abilities
High attention to detail and the ability to manage multiple tasks effectively
A positive, proactive attitude and team-oriented mindset
Previous experience in customer service, contact centre, or retail support is preferred
Location & Working Pattern
Based in Edinburgh (Stockbridge area)
Hybrid working available after initial training, with 2 days working from home
4-week initial training period on-site
1 in 3 Saturdays required after training
Salary & Benefits
£27,000 per annum
Hybrid working model
Structured training and onboarding programme
Opportunity to build a long-term career in a customer-focused organisation
Why This Role?
This is more than a customer service role. It is an opportunity to be part of a business that treats its customers as its champions. If you are someone who cares about delivering meaningful experiences and improving how things are done, you will thrive here.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people