Company description: Khne Nagel (AG & Co.) KG Job description: Challenge your talent and come onboard to live an extraordinary experience. Are you ready to ignite the future of logistics together? We are looking for a Road Logistics Account Manager to join us in our East Midlands Gateway office. You will drive customer projects and manage escalations within your field of responsibility, truly own the operation and all aspects for the customer. You will workin close cooperation with National Commercial Service Manager to set up new and improve existing processes playing a key role during the implementation phase of new customer activities. How you create impact Build and maintain strong relationships with the customer and all relevant teams within the customer Build and maintain strong relationships with various internal stakeholders including but not limited to NCS Manager, Business Manager, Logistics Partner Manager Etc. Own overall operational processes, escalations and all other matters for your team and your customer Ensure customer OTIF is met and relevant MI is provided to mitigate failures Manage the roll out of the operational requirement for the new scope. Communicate with the customer on a regular basis; verbally, via E-Mail, Teams conferencing and face to face. Support Value Add Initiatives as part of our continuous improvement commitment to the customer. Ensuring the operational output is aligned in terms of staff required to the standards expected in the Contract and the original business case. Profile description: What we would like you to bring Good knowledge of international and domestic logistics Excellent Customer Service Skills Consumer Product Sector experience Understanding of 3PL vs 4PL business models Proficient MS Office Skills,especially Excel We offer: What's in it for you As well as our competitive pay rates and superb training opportunities, we also offer a great working environment. You will be respected and valued if you work for us and have genuine opportunities to progress and develop. 26 days holidays plus bank holidays 2 volunteering days per year 3 x Life Assurance Option if you join the KN Route2 pension scheme A tailored personal development and training programme. Trusted and empowered to deliver and be your best. We are happy to talk about flexible working. Please ask about alternative patterns of work at interview. Enhanced Maternity/Paternity Leave Childcare Vouchers Cycle to work scheme Discount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more) Refer a friend scheme As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation