About R.A.D®
R.A.D® is a performance footwear company using innovation and creativity to unlock the euphoria of sport. Inspired by skateboarding and surfing, we blend cutting-edge performance with a distinctive aesthetic rooted in lifestyle subcultures.
As an underdog in a field dominated by giants, we focus on authentic, credible brand-building that challenges the status quo—step by step crafting a legacy.
Tuned For The Future.
Role Overview
The Retail Project & Operations Manager will oversee Authorised Dealer operations, merchandising projects and supply chain processes to ensure seamless delivery of R.A.D® products to customers and retail partners, in close partnership with the existing Operations team.
This is a highly cross‑functional role that balances execution with hands‑on management across purchasing, fulfilment, logistics and retail partner operations. You will play a key role in optimising supply chain efficiency, driving retail growth, managing product flow and supporting apparel and footwear merchandising – embedding & optimising our operational processes to support business growth.
Key Responsibilities
Retail Operations & Project Management (80%)
* Lead and coordinate retail operational projects to support business growth, setting up retail operations for new markets for R.A.D and business expansion of the Authorised Dealer network.
* Oversee the onboarding of new Authorised Dealers across Gym and Running categories, including SKU setup and system integration.
* Ensure smooth delivery of Authorised Dealer orders in partnership with the Ops team for both new and repeat orders.
* Optimise ordering processes for Authorised Dealers, including the implementation of automated B2B systems via Shopify, in partnership with the eCommerce team.
* Manage daily purchasing and inventory processes for retail partners using the NetSuite ERP system alongside Operations and Finance, including forecasting, raising purchase orders, timely invoicing and expediting deliveries where required.
* Ensure inventory and stock levels are positioned in the correct warehouse locations to support Authorised Dealer forecasts and maintain R.A.D service levels.
* Develop and track operational KPIs for retail supply chain efficiency and dealer fulfilment performance.
* Coordinate fulfilment with Operations, 3PL partners and warehouse teams for B2B orders – optimising new inventory solutions for the commercial business to enable new markets.
* Partner with the Commercial Director to build and scale 3PL and logistics infrastructure to support entry into new regional markets.
* Collaborate across Commercial, Product, and Finance teams to streamline workflows, improve processes, and deliver operational efficiencies.
Apparel Merchandising & Buying (20%)
* Manage the apparel buying cycle from order placement through to on‑time delivery, including PO management, invoicing and sample tracking.
* Support demand planning and forecasting for apparel and R.A.D extra bits, feeding data into internal teams to align seasonal volumes & go live dates.
* Manage packaging, trims and greige fabric orders, ensuring accurate quantity management aligned to production schedules.
* Partner with vendors to uphold quality standards and ensure delivery to commercial targets and brand expectations.
* Maintain accurate and consistent product data across internal systems and tools.
Skills & Experience
* 6+ years’ experience across retail operations, supply chain or merchandising roles.
* Proven track record in demand planning, purchasing and fulfilment.
* Experience managing 3PL, logistics, and retail network operations.
* Strong ERP experience – ideally NetSuite or similar systems.
* Intermediate to advanced Excel proficiency.
* Excellent organisational, time management and communication skills.
* Detail orientated, hands‑on & proactive approach. Comfortable working in a fast‑paced start‑up environment.
* Detail‑oriented with a strong sense of ownership and accountability.
* Background in consumer‑facing or omnichannel retail environments.
* Eligible to work in the UK.
Benefits
* 25 days holiday plus bank holidays
* Generous personal footwear and clothing allowance
* Family & friends discount and early access to R.A.D® products
* On‑site gym
* Quarterly Power of Movement allowance towards fitness pursuits
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