Go back Blackpool Teaching Hospitals NHS Foundation Trust
Administrator/Receptionist
The closing date is 19 March 2026
The post holder will work as a member of the Reception Team, meeting and greeting patients, booking patients onto Blithe/Lilie system in preparation for their appointment, booking appointments via the telephone line, assisting in the day to day running of the reception to maintain an effective and efficient office system. The post holder will be under the direction and management of the Administration Team Leader.
Main duties of the job
Face to face and telephone contact with members of the public will be undertaken and the checking of clinic registration forms to ensure they have been completed correctly. Such information will include patient date of birth, address, GP and telephone numbers. The post holder will also assist in the management of negative results.
About us
Blackpool Teaching Hospitals NHS Foundation Trust is ideally situated just a forty five minute drive from Manchester. The Trust provides services to the 440,000 residents of Blackpool, Fylde & Wyre and North Lancashire.
As one of the United Kingdom's largest coastal resort, Blackpool has plenty to offer its residents - it's not just a good place to work; it's a great place to live. In addition to its bustling centre and historic seafront, the town is world famous for its many attractions, including the famous Blackpool Tower. Blackpool also offers a number of scenic cycling routes round our local parks and across the surrounding countryside, as well as boasting panoramic views of the coast on its picturesque Promenade. Further afield, Blackpool also benefits from less than three-hour connections via rail to Edinburgh in the north and London in the south.
Job responsibilities
The post holder will work as a member of the Reception Team, meeting and greeting patients, booking patients onto Blithe/Lilie system in preparation for their appointment, booking appointments via the telephone line, assisting in the day to day running of the reception to maintain an effective and efficient office system.
Education and Qualification
* ECDL qualification or equivalent and use of Microsoft packages i.e. Word, Excel, Outlook
Experience and Knowledge
* Experience in a clerical setting in the last 2 years
* Experience of dealing with the general public in the last 12 months
* Experience of multidisciplinary team working
* Understanding of confidentiality guidance
* Previous administration work in health care setting i.e., hospital/community
* Experience of database and spreadsheets
Skills and Ability
* Evidence of good communication abilities both written and verbal
* Ability to work on own initiative
* Ability to work as part of a team
* Ability to understand and carry out instructions
* Good organisational skills
* Ability to work with health professionals
* Self‑motivated / approachable
* Flexible approach to providing cover for evening and weekend clinics and for other staff on annual leave or sick
* Ability to work under pressure
* Ability to travel and able to visit locations as and when required across all sites
* Understanding of effective record keeping
* Open minded, non‑judgmental attitude
* Understanding of confidentiality policies in Sexual Health
* Awareness of systems e.g. Lilie
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Blackpool Teaching Hospitals NHS Foundation Trust
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