General Manager - Caerphilly
Are you a driven, passionate leader with a natural ability to create a fun environment for both our customers and team whilst achieving company objectives? Tenpin Ltd (part of Ten Entertainment Group Plc - www.tegplc.co.uk) is one of the UK's largest bowling operators, with 40 entertainment centres spread across the UK. Beyond bowling, we offer Houdini's Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.
Responsibilities
* Creating a culture of excellent customer service
* Driving the business growth through local promotions and central product delivery
* Developing an annual business plan with the Regional Manager focusing on growth and financial target
* Creating a professional environment with training, appraisals, fair management and support team operations and strategy execution
Qualifications
* A minimum of 2 years' experience as a hands‑on General Manager, ideally within leisure or hospitality, while leading and developing large teams
* Experience in optimising revenue and overall business performance
* Full of determination, enthusiasm, and patience
* Fully flexible and highly adaptable to change
Benefits
* Industry‑leading bonus scheme
* 33 days holiday (including Bank Holidays)
* Enhanced Maternity, Paternity, Adoption leave
* Tenpin Treats – Retailer discounts and Best Doctors
* Free Bowling for family & friends
* Free Food (when working 6+ hours)
* Medicash
* Employee Assistance Programme
* Free counselling
* Life assurance (4x annual salary)
* Birthday off
* Long Service Awards
Career Development
We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.
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