Technical Co Ordinator page is loaded## Technical Co Ordinatorlocations: Worcester, United Kingdomtime type: Full timeposted on: 今天刊登job requisition id: JR-2026-19480Air Products 的宏圖是將人們聚集在一起，重新思考世界的可能性，並共同協作且創造出創新解決方案，以應對全球能源和環境永續發展挑戰 成為全球最安全、最多樣化且獲利最多的工業氣體公司，與我們一同迎接明日建設，一同成長。**重新構想無限可能**The **Customer Engineering Technical Support Specialist** plays a critical role within the Maintenance Services Organisation, acting as a technical authority and providing expert guidance across both planned and unplanned maintenance activities.This role ensures all legally required inspections are completed within regulatory timeframes, manages complex escalations, and offers advanced technical support to customers and internal teams. Responsibilities include remote fault diagnosis, technical validation of work orders, and ensuring the correct resources and materials are identified for safe and efficient maintenance operations.The Technical Support Specialist provides technical oversight and coordination for maintenance and fault resolution across a wide range of equipment and installations, including:* Cryogenic tanks and associated equipment* Medical gas panels* GGG plants* Packaged Gas Depots (including dual-brand operations)* Food tunnels* Hydrogen refuelling stations* Gaseous hydrogen systemsThe role also supports spare parts management by reviewing and approving technical specifications for new and replacement components. Additionally, the Specialist contributes to the development of the wider Customer Engineering Technical Support Team through training and mentoring.**Principal Accountabilities*** Fully engage in **BSP Activity**, including: + Attendance at BSP LIII Sequential Safety Meetings + Completion of daily and monthly Office BSP Work Team tasks* Manage and process all validated work orders, ensuring timely completion of planned and curative maintenance* Conduct technical reviews and assign appropriate parts and labour for safe and effective onsite work* Act as escalation point for complex technical issues raised by the Technical Support Department* Provide frontline technical support, including remote diagnosis of faults across a broad range of equipment and installation types* Oversee communications with customers regarding planning, site access, and job readiness* Ensure all work is supported by appropriate risk assessments and method statements* Prepare RAMS for customer-specific onsite activities* Coordinate P&ID updates when installation modifications require* Prepare and submit requests for extensions to legal inspections in line with PSSR 2000 and Air Products standards* Monitor and respond to alarms on medical oxygen panels and other critical systems* Manage SAP service orders for onsite activities, triggered by planned work, customer contact, escalations, and system monitoring* Liaise with contractors and suppliers for onsite works and procurement of materials* Provide quotations for onsite activities where required* Offer technical assistance for selection of new and replacement parts* Support internal training and development initiatives across technical operations* Participate in on‑call and out‑of‑hours activities for urgent work orders related to safety, business-critical needs, or customer complaints* Perform any other reasonable tasks as requested by management**Minimum Requirements and Qualifications*** Higher education or a vocational qualification in a technical field is desirable* Equivalent experience-based knowledge will also be considered* Strong general education with Mathematics and English at Grade C or above* Strong technical understanding of industrial gas systems (essential)* Good geographical awareness* Proficient IT skills, including SAP, Microsoft Office, ServiceMax, Vantage, equipment monitoring tools (e.g., APST, ANOVA), and event management systems* Excellent interpersonal, communication, and problem-solving abilities* Ability to work under pressure and manage competing priorities* Proven technical authority with experience handling escalations* Strong organisational and prioritisation skills in a high‑volume, fast-paced environment* Proactive, solutions-oriented mindset with focus on continuous improvement* Calm and effective under pressure, with strong decision-making capabilities* Experience using SAP ERP (SD module preferred) and ServiceMax for work order management* Proficient use of Microsoft Office Suite for planning and communication* In-depth geographical knowledge of the UK & IrelandAir Products 是全球最大的氫氣生產商，擁有超過 80 年的工業氣體生產經驗。作為氫氣和工業氣體專家，Air Products 提供安全的端到端解決方案，大規模投資真實和潔淨的能源專案，並推動產業向前邁進，為未來創造更潔淨的環境。Air Products 將工作環境安全性放在首位，其文化中蘊含多元性和包容性，因此每位員工都能在 Air Products 找到歸屬感和其自身的重要性。欲瞭解更多資訊，請造訪 About Air Products 頁面。Register for Job Alerts Follow these simple steps: 1) Register by clicking ‘Join our Talent Network’ at the top of this page, where you can create your account. 2) Sign up for ‘job alerts’ to stay informed of vacancies based on your skillset and location preferences.More than 23,000 passionate, talented and committed employees from diverse backgrounds are driven by Air Products’ higher purpose to create innovative solutions that benefit the environment, enhance sustainability and reimagine what's possible to address the challenges facing customers, communities, and the world.
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