Company Description
Overlooking the scenic South China Sea, an hour away by ferry from Singapore, Mövenpick Resort & Spa Bintan Lagoon will introduce Swiss-inspired hospitality to Bintan in celebration of Mövenpick's rich culinary legacy. The resort is set to be the new beach getaway destination for all generations with standout facilities, including 420 rooms & suites, two golf course, three lagoon swimming pools, unique restaurant concepts, a two-storey beach club, spacious event spaces. Wellness will also be an integral part of the resort experience, with a vast wellness and recreation village that will feature a gym, a spa, and Kid Club.
Job Description
* Assist the Executive Housekeeper in personnel matters such as interviewing, evaluating and counselling.
* Establish and maintain effective employee relations.
* Responsible for training of employees in the proper care of all operating equipment and to constantly inspect the use of all such equipment and to ensure break downs are repaired.
* Ensure good interdepartmental communication, network and teamwork.
* Inform other departments of housekeeping matters that concern them, particularly the Laundry Department, Engineering Department and Front Office Department.
* Consult with the Executive Housekeeper on any work that needs to be excluded.
* Attend daily communication meetings and weekly housekeeping meetings.
* Act and follow-up on all decisions, departmental meetings, programs as scheduled by the Executive Housekeeper.
* Ensure that housekeeping personnel are familiar with in-house facilities for the purpose of assisting guests.
* Coordinate with Front Office to ensure there are adequate vacant clean rooms are available for sell sufficient.
* Maintain open channels of communication with the Executive Housekeeper on all matters affecting the Housekeeping and Laundry Department.
* Inspect guest and public areas on a daily basis to ensure that all furnishing, facilities, and equipment are clean and in good repair and reports findings to the Executive Housekeeper.
* Monitor housekeeping personnel to ensure that rooms receive proper attention.
* To inspect daily VIP- allocated rooms and to spot check rooms of in-house VIP guests.
* To daily spot check vacant, occupied and out of order rooms and report findings to Executive Housekeeper.
* To co-ordinate the spring cleaning / extra work schedule / maintenance requisitions of all rooms and public areas with the Executive Housekeeper and ensures such schedules and requests are followed.
* Receive and investigate queries and complaints from hotel guests, Management and Front Office, then reports to Executive Housekeeper.
* Maintain appropriate standards and discipline for dress, hygiene, uniform, appearance, posture and conduct of housekeeping personnel.
* Monitor and control housekeeping tasks, such as lost and found, key control, security and emergency procedure that help maintain the health and security of personnel and guests.
Qualifications
* Diploma in Tourism & Hospitality Management
* Minimum 3 years of relevant experience in a similar capacity
* Excellent reading, writing and oral proficiency in English language
* Ability to speak other languages and basic understanding of local languages will be an advantage
* Good working knowledge of MS Excel, Word, & PowerPoint
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