Overall responsibility for activities at a VIL store spanning customer service, store-level sales and revenue targets across all products (postpaid, prepaid.)
Key Result Areas/Accountabilities
* Sales acquisition
* Customer Service
* Store management
* People management
* Marketing
* Store profitability
* HSW
* Store Manager will be primarily responsible for Profit & Loss of his/her store operations.
* Must have experience of handling 5-7 team members, proven track record. Eye of details.
* Should have working knowledge of account management of SME/SOHO accounts.
* Understand Digital landscape and drive digital penetration.
* Drive Customer Service Experience & Excellence.
Core Competencies, Knowledge, Experience
* Good communication and convincing skills
* Customer handling
* Store handling
* Team handling skills
* Decision making and delivering results
* 2-5 Years experience
Must Have Technical / Professional Qualifications
* Graduate
* Preferably from Telecom and Retail
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