Salary: £32,000 - 34,000 per year Requirements: At least one year of hands-on IT support experience in a professional services setting Formal IT certifications such as MCSA or multiple MCPs are highly advantageous Working towards entry-level qualifications like CompTIA A, MSDST, ITIL Foundation is encouraged Strong customer service skills across phone, face-to-face, and digital channels Disciplined and organized approach to managing workloads Proactive mindset with a commitment to continuous improvement Excellent troubleshooting and analytical ability High attention to detail Team-oriented with effective collaboration skills Understanding of data protection and confidentiality requirements Awareness of Microsoft 365 and current industry technologies Responsibilities: Act as a primary point of contact for support queries via phone, email, and in-person Handle all support queries through a service desk system, aligned to agreed SLAs and KPIs Deliver responsive, high-quality technical support across a broad technology landscape Diagnose and resolve hardware, software, and application-related issues Manage incidents and service requests through to completion within agreed timeframes Undertake user and server administration tasks Support and guide colleagues within the IT team as appropriate Assist with ongoing IT improvement projects Technologies: Hardware Support ITIL Microsoft 365 Office 365 Active Directory Citrix Excel Mobile Windows More: We are delighted to be partnering with a well-established and highly regarded law firm in Manchester in their search for an IT Analyst to join our Service Team. This is an excellent opportunity for a customer-focused IT professional to play a key role in delivering high-quality technical support in a professional services environment. The role includes the option to work from home one day a week, offers a salary up to £34,000 plus benefits, and provides exposure to project work and opportunities for ongoing professional development. last updated 14 week of 2026