Salary: £24,000 - 24,500 per year Requirements: Experience with Microsoft operating systems Good understanding of Microsoft Windows 10 Good understanding of Microsoft Office suite Good understanding of PC and server hardware architecture, building, configuring and installation Good understanding and ability to troubleshoot TCP/IP Networking Previous experience of VOIP/telephony Working knowledge of network technologies Strong customer service skills Excellent communication skills Inquisitive nature and willingness to develop skills Responsibilities: Provide end user support and assist with remote desktops Identify frequently occurring issues and coordinate with respective teams as needed Work with all IT departments to facilitate issue resolution Monitor escalations and trending of incidents to identify problems Manage and update the Service Desk knowledge base Handle multiple, high-priority issues simultaneously Identify, propose, and enforce escalation process improvements Share expertise and mentor others Make clear recommendations for action Organize consistent communication to ensure correct issue identification Pursue regular updates from problem owners and relay information to Service Desk staff Attend CAB meetings and assess change risk to maintain quality standards Technologies: Hardware Support Network TCP/IP Windows More: We are a progressive company located in Cardiff that emphasizes continuous training and career development for our employees. Our IT department is at the forefront of technology, consistently innovating and improving our functions. This fully office-based role requires you to live within a commutable distance from our Cardiff office and offers an engaging work environment where you can grow and contribute meaningfully within a collaborative team. last updated 5 week of 2026