Job Role: Debt Control Administrator
Location: New Milton
Hours:35 hours per week - Monday to Friday
Salary: £24,250 per annum plus benefits
At Innovus, weare committed to delivering market leading solutions and professional services. As a Debt Controller, you will be contributing to our vision to be recognised as the market leading provider of services to the UK's property sector.
We are proud to employ highly skilled, experienced and innovative people who deliver business expertise and servicesacross the property industry.
Main Purpose of the role:
Ensuring the timely arrears chasing of customer debt through first class customer service, whilst maintaining strong communications with internal departments.
Position in Organisation:
The Debt Controller reports into the Debt Control Team Leader
Main Responsibilities
* Credit control in accordance with Debt Collection procedure for all England & Wales managed properties
* Responding to solicitor queries and providing any requested documents to assist in the recovery of arrears
* Recovery of all Housing Association Debt
* Recovery of all Landlord/Developer voids
* Working with internal departments to assist with customer queries to ensure there is no block to settlement of all debts.
* All customer communications are responded to appropriately and in line with service level agreements.
* General administration tasks required for debt control functions and recording actions
About you
As you are able to work collaboratively with a team and department, you are also able to take ownership of issues and see through to resolution.
You are passionate about improving levels of service, and keen to support change and continuous improvement.
Being fully IT literate and confident with MS Office, means you also have the ability to work on multiple different systems simultaneously.
The Benefits
Our customers deserve the best and the same applies to our people. We'll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.
Diversity and Inclusion
We're committed to promoting diversity at Innovus and recruit on merit. We will consider applications from job share applicants.
Innovus is an inclusive employer. We provide equal employment opportunities to all qualified applicants. If you have an additional need at any stage of our recruitment and selection process do speak to one of our team to let us know how we can accommodate you.