Department: Vertus ______________ Company: Vertus Residential Management Limited ______________ Reporting to: Maintenance Manager ______________ JOB SUMMARY Vertus are looking to recruit a Maintenance Operator – Grade 1 to join our dynamic team at 3 & 15 West Lane with 378 Studios across two buildings in Canary Wharf's Private Estate. Vertus Edit is the new Aparthotel brand by Vertus, part of Canary Wharf Group. Reporting to the Maintenance Manager, the Maintenance Operator – Grade 1 will ensure that guests have the best stay possible and consistently deliver the highest levels of customer service, becoming a Vertus Edit brand ambassador. Working Hours: 40 hours per week, 8.30am to 5.30pm - 5 out of 7 days across Monday – Sunday. Salary £37,078 per annum. MAIN RESPONSIBILITIES To identify and diagnose faults and to carry out repairs, adjustments and other maintenance works as appropriate. To carry out painting and decoration repairs, achieving a high standard of finish. To carry out the required visual inspection routine of plant or machinery in accordance with the planned maintenance schedule or as tasked by the Maintenance Manager, reporting any faults or damaged equipment to the maintenance Manager. To adopt a flexible approach in respect of other skills or trades to ensure the most cost-effective completion of all tasks. To undertake other skilled tasks in which competence has been demonstrated. To be competent in the use of Information Technology and have Building Management Systems experience. To liaise with contractors in a professional manner, ensuring compliance with permit requirements and relevant documentation. To assist in ensuring that all working areas are kept clean and tidy and all refuse and waste materials are removed as appropriate. To undertake and be comfortable with physical lifting and activities in accordance with the set requirements and instructions. To be thoroughly familiar and comply with the Company's "Health & Safety" policy and procedures and to immediately report any hazards or infringements to the Maintenance Manager. To action and complete time/task sheets on a daily basis in accordance with agreed procedures. To undertake any other reasonable duties as requested by the Maintenance Manager. PERSON SPECIFICATION To have an enthusiastic and positive attitude. The post holder is required to be tidy and presentable at all times. Be able to work as a team member and to communicate effectively at all levels. To be customer focused and diplomatic in their approach. Able to make decisions to the benefit of the business. Although full training will be given and all safety equipment supplied it may be essential (for some Maintenance Operators) that applicants are able to work at heights outdoors. The incumbent must have an appreciation of the importance of customer service and how this is applied in the context of Canary Wharf and Vertus. Previous experience working in a modern building services maintenance environment, and able to demonstrate painting and decoration and building services experience is essential. It would be highly desirable for the candidate to have experience in an hotel environment. HEALTH SAFETY AND WELFARE RESPONSIBILITIES All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual. ENVIRONMENTAL, SOCIAL & GOVERNANCE (ESG) RESPONSIBILITIES Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering. QUALITY MANAGEMENT RESPONSIBILITIES In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard. COMPANY VALUES Commit to Excellence Act with integrity and deliver high performance Put our customers at the heart of what we do Resolve issues by providing high quality solutions Foster Collaboration Find opportunities to collaborate with others across the business to achieve shared goals Encourage inclusive networks and treat others with respect and fairness Use knowledge to work effectively with suppliers / contractors to meet shared goals Encourage Engagement Confident in making decisions appropriate to the role Learn from mistakes and listen to constructive feedback to improve performance Prioritise safety and actively support community, wellbeing and sustainability programmes Take Ownership Take pride in delivering high quality service which exceeds expectations Committed to opportunities for self-development Take responsibility for my own performance and look for ways to improve Embrace Innovation Embrace change and innovation Proactively suggest ways to improve our business and encourage others to share ideas See new challenges as opportunities to deliver effective change WHAT WE OFFER Diversity and Inclusion We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential. Flexible Working As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent. Learning and Development At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth. Other Benefits We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs. If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online. Early applications are encouraged as we reserve the right to appoint at any point.