Are you a detail-driven operations professional with fluent Polish and a passion for group travel coordination? This well-established and successful inbound travel company is looking for a proactive and highly organised individual to join a growing international team, supporting group tours across the UK and Europe.
As an Operations Executive, you will be at the heart of our operations, ensuring seamless coordination and execution of tasks, operate group tours throughout the UK & Europe. Your proficiency in Polish will be instrumental in liaising with our Polish-speaking partners and clients, driving efficiency and excellence in our operations.
Key Responsibilities
1. Coordinate, manage and operate groups once confirmed by working closely with service providers including hotels, coach companies, guides, attractions, restaurants etc;
2. Communicate effectively with Polish-speaking partners and clients to address their needs and concerns;
3. Book services for confirmed groups and ensure accurate details are entered and kept updated in the EI system;
4. Prepare all documents such as vouchers, rooming lists, programs & liaise between your colleagues, customers and suppliers;
5. Liaise with Accounts to invoice customers, collect payments & pay supplier purchase invoices in a timely manner;
6. Provide on tour support during office hours and part of an emergency service outside of hours;...