Leeds - England - United Kingdom of Great Britain and Northern Ireland
Helpdesk Coordinator
Location: Leeds
As a Helpdesk Coordinator, you will play a key role in ensuring smooth day‑to‑day operations by managing reactive and planned maintenance tasks, supporting on‑site teams, and delivering a high‑quality service to our clients. This is a customer‑facing role that requires strong communication skills, attention to detail, and the ability to prioritise effectively.
Key Responsibilities
Customer Service & Helpdesk Management
* Act as the first point of contact for incoming calls and emails, ensuring timely and professional responses.
* Manage the CAFM system, ensuring all PPM and reactive tasks are accurately logged and assigned.
* Allocate priorities and engineers to reactive tasks, maintaining clear communication throughout the job lifecycle.
* Apply “Right First Time” principles wherever possible to resolve queries without escalation.
Quality & Performance
* Liaise daily with the Lead Engineer and Operations Manager to maintain service standards.
* Support the review of subcontractor performance and provide feedback via systems such as Ariba.
* Identify opportunities for innovation and continuous improvement across the contract.
Reporting & Administration
* Assist with monthly customer reporting and produce CAFM‑related job reports.
* Update client‑specific metrics and forecasting models when required.
* Log hazards and customer feedback into the QHSE Management Portal.
* Process timesheets and expenses in the absence of the Contract Support team.
Finance & Compliance
* Obtain supplier quotes and process them for client approval.
* Arrange agency cover and submit hours via the appropriate portal.
* Maintain updates in the CBRE Performance Portal.
About You
We’re Looking For Someone Who Is
* Organised – able to structure workload and stay ahead of deadlines.
* Logical – works methodically and consistently.
* Detail‑oriented – ensures accuracy in all tasks.
* Assertive & confident – able to communicate clearly and effectively.
* Persistent – sees tasks through to successful completion.
* Customer‑focused – prioritises customer and team needs at all times.
Why Join CBRE?
At CBRE, you’ll be part of a culture that values collaboration, innovation, and professional growth. You will have access to industry‑leading training and development opportunities, along with the support of a global network of experts.
Service line: GWS Segment
#J-18808-Ljbffr