Senior Care Coordinator
Contract: Full-time, Permanent (37.5 hours per week Mon to from 9am till 5pm) Plus on call requirements (One weeknight and 1 in 4 weekends)
Role Purpose
This is a senior role with hybrid responsibilities, combining operational coordination, people leadership and quality assurance. The post-holder will act as a link between carers, clients, commissioners and the branch team, ensuring that services are delivered in line with CQC requirements, contractual obligations and Prestige Nursing & Care standards.
Role Expectations
The Senior Care Coordinator is expected to operate as the first point of contact for operational and quality matters, working alongside and at the direction of the Registered Manager, within the branch on a day-to-day basis. The responsibilities below describe the core activities that will routinely form part of the role.
1. Daily Operational Coordination
Take day-to-day ownership of the coordination and continuity of all care packages within the branch.
Produce, amend and maintain care rotas, ensuring safe staffing levels
Continuity for service users
Compliance with Working Time Regulations and contract terms
Respond proactively to short-notice changes including sickness, holidays, client changes and emergencies.
Act as the first point of escalation for carers regarding rota issues, client concerns or operational difficulties.
Liaise closely with the Branch Manager regarding capacity pressures, staffing risks and service continuity.
2. Quality Assurance and Field-Based Activity
Undertake initial risk assessments and manual handling assessments prior to the commencement of new care packages, or within 2 working days in exceptional circumstances.
Review and update risk assessments annually or following any significant change.
Complete scheduled quality monitoring activity, including:
Quality monitoring telephone calls with service users (minimum quarterly)
Spot checks and observational visits of care staff delivering care
Attend client reviews with commissioners, case managers or families as required.
Maintain clear and accurate records of all quality activity and outcomes.
3. Supervision, Appraisal and Performance Management
Carry out formal one-to-one supervisions with care staff at least quarterly, maintaining written records.
Undertake annual appraisals, identifying performance issues, training needs and development objectives.
Provide coaching, guidance and support to care staff to maintain high standards of care delivery.
Address performance concerns in line with policy, escalating matters to the Branch Manager where appropriate.
4. Recruitment, Induction and Workforce Development
Support recruitment activity including interviewing, selection and pre-employment checks in line with safer recruitment requirements.
Coordinate inductions and support new starters through their initial probationary period.
Identify training needs and liaise with learning and development colleagues to ensure competency requirements are met.
Support retention activity by promoting engagement, wellbeing and professional standards.
5. Compliance, Safeguarding and Incident Management
Ensure all client and staff records are accurate, complete and compliant with CQC and internal requirements.
Act appropriately in safeguarding situations, reporting concerns in line with policy and statutory guidance.
Manage incidents, complaints and concerns sensitively and proportionately, ensuring learning and follow-up actions are completed.
Contribute to weekly compliance reporting and audits, providing assurance to the Branch Manager.
6. On-Call/Out of Hours Responsibilities
Participate in the branch on-call rota, providing operational leadership outside of core hours.
Coordinate cover for unplanned absence to ensure service continuity.
Respond to emergencies appropriately, liaising with health professionals or emergency services where required.
Support the ongoing review of service delivery, identifying opportunities to improve quality, efficiency and outcomes.
Contribute to service development discussions and implementation of agreed changes.
Act as a positive role model, championing best practice, professionalism and continuous improvement.
TPBN1_UKTJ