Overview
Pre-Sales Customer Solutions Engineer - Global Legal Tech SaaS. Join to apply for the Pre-Sales Customer Solutions Engineer - Global Legal Tech SaaS. role at Actionstep
Ready to bring your technical expertise to a role where every conversation, every demo, and every solution truly makes an impact?
At Actionstep, we're looking for a Pre-Sales Customer Solutions Engineer who thrives at the intersection of technology and customer success. This is your chance to join a fast-growing global SaaS company that’s reshaping how midsize law firms run their businesses.
If you're excited by problem-solving, energised by collaboration, and motivated by the opportunity to help customers unlock the full power of innovative legal tech, we’d love to meet you. Step into a role where your skills will shine, your ideas will be heard, and your work will directly shape the success of law firms around the world.
The Role at a Glance
The Role: Pre-Sales Customer Solutions Engineer
Location: Hybrid - London (Kings Cross) with travel to client sites as required
Salary: Competitive Salary and Bonus possibilities
Company: Comprehensive legal business management platform for midsize law firms
Pedigree: Fast growing, dynamic SaaS business with a global customer base and team
Your Background / Skills
Your Background / Skills: Experience in sales engineering or technical pre-sales. Knowledge of the legal industry. Experience with Salesforce CRM.
Who we are
Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specialising in the delivery of Legal Practice Management software. We are a fast growing, dynamic business with a global customer base and team.
The Sales Team plays a crucial role in forging strong customer and partner relationships that drive our business goals. We create a powerful first impression of Actionstep - one that truly reflects our product and value.
We clearly communicate how Actionstep empowers law firms to succeed by giving them the time and freedom to focus on what they do best: being lawyers.
We continuously sharpen our sales methodology and capabilities to ensure a high-performing, future-ready sales function.
The Pre-Sales Customer Solutions Engineer Role
The Pre-Sales Customer Solutions Engineer is a powerhouse player within our Sales Team - where technical mastery meets real-world impact.
In this role, you’ll dive deep into customer challenges, translate complex ideas into clear, compelling solutions, and shape the future success of every firm you engage with.
You’ll blend problem-solving prowess with technical expertise to showcase the full potential of Actionstep, partnering closely with Sales to craft unforgettable demos, build confidence, and drive meaningful adoption.
This is a high-impact position where your insights, creativity, and communication skills directly influence customer success and fuel company growth.
About You
Key Strengths:
* Excellent communicator with customers and internal teams; confident saying no when needed.
* Strong relationship builder - personable, empathetic, and able to understand customer needs.
* Curious and eager to learn; stays current with technology and industry trends.
* Technically confident and quick to learn new technologies.
Experience & Qualifications
* Bachelor’s degree (or equivalent) in a relevant field, or equivalent experience.
* Proven experience in sales engineering or technical pre-sales within tech.
* Strong communication and presentation skills; able to explain complex accounting concepts to all audiences.
* Strategic thinker with strong problem-solving abilities.
* Willingness to travel for on-site customer work.
* Experience with Salesforce.com.
* Knowledge or exposure to the legal industry.
* Able to work independently and as part of a team.
* Strong multitasking and workload management skills.
* Excellent communication and interpersonal skills.
* Team-oriented and collaborative mindset.
What we offer in return
* Further develop and grow your sales technique with the support and sponsorship of your sales leadership
* Competitive salary and bonus possibilities
* Pension contributions
* Private medical, dental and life insurance
* Socials, lunches and team-building events
* Outstanding office in Kings Cross, with free barista-made espresso drinks and free beer on tap
* Relaxed and friendly team who genuinely care about and trust one another
* Fantastic training and development opportunities
Application notice
Application notice... We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology, Sales, and Consulting
* Industries
* Software Development and IT Services and IT Consulting
Note: This description includes the essential elements of the role and the company culture, and omits extraneous job board content to focus on the core responsibilities and qualifications.
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