Business Product Owner – The AA
Location: Oldbury – Hybrid – Three Days in Office
Employment Type: Permanent
Hours: Monday-Friday
Think the AA is just about roadside assistance? Think again! As one of the UK's most trusted brands, we provide a wide range of services including Home and Motor Insurance, personal finance, and a spectrum of B2B and Consumer services. Our mission is to keep Britain moving while delivering new, data‑driven solutions across our operations.
Roadside Operations at the AA are entering a bold new chapter. We’re launching a new operating model designed to drive efficiency, accountability, and innovative thinking, with data as our superpower. This is a transformational journey and you’ll be part of the team taking our roadside operation from good to great.
As Business Product Owner, reporting to the Road Ops Transformation Director, you’ll lead a team of product managers to capture, analyse, and document business requirements that underpin the success of the Road Ops of the Future programme. You’ll define key artefacts, processes and methodologies, working closely with the Head of Business Readiness and COO to deliver transformational solutions. Your role involves translating current and future operational needs into clear, actionable requirements for architecture, design, and development, while engaging business owners to ensure core requirements are captured. You’ll also coordinate with partners and providers to enhance our core applications, drive continuous improvement initiatives, and influence regulatory and technology strategy.
Responsibilities
* Lead a team of Product Managers to deliver transformational change across Roadside Operations
* Define and document business requirements, processes, and data product solutions
* Collaborate with IT and business teams to shape future operational capabilities
* Drive continuous improvement initiatives that enhance efficiency and customer outcomes
* Support investment decisions through detailed analysis and market insight
* Communicate priorities, risks, and opportunities to senior stakeholders
* Create and maintain a roadmap of change aligned to strategic goals
* Champion a data‑driven culture and encourage inquisitiveness around data usage
* Build strong relationships with internal teams and external partners
* Ensure compliance with regulatory and audit requirements
Qualifications
* Proven experience delivering continuous service improvements
* Strong leadership and influencing skills, with the ability to motivate and empower teams
* Extensive knowledge of analytics, change management, and operational governance
* Experience working with outsourced partners and delivering support solutions
* Strategic mindset with excellent analytical and problem‑solving abilities
* Comfortable engaging with senior stakeholders and managing complex portfolios
* Ability to document requirements clearly and drive delivery through others
* Commercially astute with a focus on value and outcomes
* Experience in large organisations with complex product sets
* Knowledge of operations and logistics businesses
Benefits
* 25 days annual leave plus bank holidays and a holiday buying scheme
* Worksave pension scheme with up to 7% employer contribution
* Free AA breakdown membership from Day 1 plus 50% discount for family and friends
* Discounts on AA products including car and home insurance
* Employee discount scheme that includes a car salary sacrifice scheme and discounts on healthcare, shopping, holidays, and more
* Company‑funded life assurance
* Diverse learning and development opportunities to support career progression
* Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best, and feel like you truly belong.
As part of the onboarding process, we complete several pre‑employment checks including work reference, credit and criminal record checks.
We may close the vacancy sooner than the advertised date if we receive a high volume of applications, so please apply now if you are interested.
#J-18808-Ljbffr