This is a full time role of 35 hours, Monday to Friday and the working hours are as follows;
Monday 8.30am to 4.00pm (30 min unpaid lunch)
Tuesday 11.00am to 6.30pm (30 min unpaid lunch)
Wednesday 8.30am to 4.00pm (30 min unpaid lunch)
Thursday 11.00am to 6.30pm (30 min unpaid lunch)
Friday 11.00am to 6.30pm (30 min unpaid lunch)
In April 2026, Lyndhurst Medical Centre amalgamated with Bursted Wood Surgery, another local APMS practice based in Barnehurst. The total patient population will be around 19,000 and the new practice will work across the current two sites. Both practices come in the top ten in the 2025 patient survey for overall satisfaction within the Bexley Borough.
A Senior Care Coordinator plays an important partwithin the surgery; they need to be caring, dedicated, and reliable and enjoyworking with a wide range of people. They will participate fully in the runningof the Practice within the scope of specified senior administration duties in order to provide an efficient service for the clinical staff andPatients. Being responsible to the Practice Manager and conducting oneself in apleasant and business-like manner.
Main duties of the job
Manage or oversee income-generating contracts, also oversee the day-to-day operation during working hours of the receptionteam when required to ensure that staff achieve their primary responsibilitiesand ensure that the wait on the practice telephone lines is not excessive atany one time. This role will be working alongside the Assistant Practice Manager and covering when required. The will need to learn all areas of administration within the surgery to provide cover asand when required.Undertake continual personal and professional development, taking anactive part in reviewing anddeveloping the role and responsibilities
About us
Being a four partner PMS practice across 2 sites, we also have a fantastic multi-disciplinary team including Salaried GPs, Practitioners, Practice Nurses, Pharmacists, Home Visiting Paramedic, HCAs and a good established support and reception team in place. We are a member of an innovative high performing Primary Care Network (APL Bexley PCN) with four other local practices.
We are a friendly practice who highly values both our patients and staff and believe in developing our staff.
Job responsibilities
Key responsibilities
Manage or oversee income-generating contracts:
Manage Weight Management for health promotion targeting vulnerable patient cohorts.
Manage 3+LTC Project
Oversee Learning Disability reviews
Manage Care Home Contract liaise with Care Home Managers, arrange regular review meetings and transcribe minutes.
Manage UCPs
Manage IIF ( See additional sheet)
Manage GP Premium (See additional sheet)
Oversee QOF and generate reports on health inequalities if required.
Oversee Minor Surgery Contract
* Oversee the day-to-day operation during working hours of the reception team when required to ensure that staff achieve their primary responsibilities and ensure that the wait on the practice telephone lines is not excessive at any one time.
* Coordinate and support management of the Breast & Bowel Screening DNA follow ups.
* Working alongside the Assistant Practice Manager and covering when required.
* Learn all areas of administration within the surgery to provide cover as and when required:
AccuRx Triage
Surgery Emails
Medical Reports/Registrations
Docman
Referrals
Reception
Undertake continual personal and professional development, taking an active part in reviewing and developing the role and responsibilities, and provide evidence of learning area when required.
Adhere to organisational policies and procedures, including confidentiality, safeguarding, lone working, information governance, equality, diversity and inclusion training and health and safety.
Establish strong working relationships with GPs and practice teams and work collaboratively with others.
Demonstrate a flexible attitude and be prepared to carry out other duties as may be reasonably required from time to time within the general character of the post or the level of responsibility of the role, ensuring that work is delivered in a timely and effective manner.
Identify opportunities and gaps in the service and provide feedback to continually improve the service and contribute to business planning.
Contribute to the wider aims and objectives of the PCN to improve and support primary care.
Carry out any other reasonable duties requested by the management team or GPs.
Person Specification
Qualifications
* Undertake all relevant mandatory training
* Demonstrable commitment to professional and personal development is enrolled in, undertaking or qualified from appropriate training as set out in the core curriculum by the Personalised Care Institute.
* Proficient in MS Office and web-based services
* NVQ Level 3 in Health and Social care or Customer Services qualifications or working towards
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