As a skilled Level 2 Support Technician, you will be the go-to expert for resolving technical issues and providing exceptional service to our clients.
About the Role
This is an exciting opportunity to join our dynamic support team and contribute to the success of our organization. You will be responsible for troubleshooting and resolving complex technical problems across a range of environments, including Windows Servers, laptops, desktops, mobile devices, and printers.
Duties and Responsibilities
* Provide second-line support for incidents and service requests
* Troubleshoot technical problems and resolve them efficiently
* Deliver remote support to customers and internal users
* Work through your ticket queue in line with SLAs
* Help maintain and improve internal documentation and processes
* Champion customer satisfaction at every stage
Technical Requirements
To succeed in this role, you will need:
* A strong knowledge of Microsoft operating systems and Microsoft 365 administration
* Familiarity with Active Directory, Group Policy, and basic firewall concepts (FortiGate a bonus)
* A good understanding of LAN/WAN, TCP/IP, and networking principles
* The ability to set up, diagnose, and repair PC hardware
Soft Skills and Qualifications
We are looking for someone who is:
* Calm and capable in high-pressure situations
* Excellent in verbal and written communication
* Organized, logical, and solutions-focused
* Able to work independently and collaboratively
* In possession of a full UK driving license and access to a vehicle
Why This Role?
This is an excellent opportunity to grow your career in a modern and dynamic organization. You will be exposed to exciting challenges and have the chance to develop your skills and expertise. Join us and take the first step towards a rewarding and challenging career as a Level 2 Support Technician.