Overview
This is an exciting opportunity to be part of a dynamic team at our busy town centre practice. You'll be the welcoming face of our surgery, providing essential support to patients and ensuring their healthcare journey is as smooth as possible.
Why Join Us
* Work-Life Balance: Monday to Friday shifts with no weekend work.
* Excellent Benefits Package: Including NHS pension, generous annual leave allowance, free flu jabs, uniform, and sick pay.
* Career Development: We\'re a training practice, committed to education and supporting your professional growth.
* Friendly Environment: Be part of a collaborative and compassionate team.
Responsibilities
* Be the first point of contact for patients both in person and over the phone.
* Manage appointments, process repeat prescriptions and provide general administrative support.
* Accurately update and maintain patient records.
* Collaborate with colleagues across our main and branch surgeries to deliver high-quality service.
* Handle queries and navigate care for patients with empathy and professionalism.
* Provide exceptional service to our patients at the reception desk, updating computer on patients\' arrival and dealing with a range of routine queries including prescription requests. Problem-solve issues within competency (with senior staff always available for support). Concentration is required to deal with patients\' requests and there is occasional exposure to difficult/demanding situations.
* Prepare consulting rooms replenishing stationery and ensuring rooms are neat and tidy.
* First point of contact for patients who telephone, managing appointments, dealing with routine queries, giving results etc where more senior staff are always available.
* Retrieve, scan and file medical records as required ensuring accuracy.
* Daily allocating of pathology results to appropriate GP and contacting patients as per protocol.
* Preparing files for all new patients.
* Updating practice systems with data gathered from a variety of sources e.g hospital letters, through scanning, electronic links and Cervical Screening Wales ensuring accuracy.
* Processing routine requests for repeat prescriptions with guidance from office manager as per protocol ensuring accuracy.
* Monitor registration links in accordance with practice protocol.
* Demonstrate duties to new staff.
* Participate in the development of protocols through contribution to staff meetings.
* Summarising of clinical records under supervision of office manager ensuring accuracy.
* Accept responsibility for own development and update PDP as appropriate.
* Liaise with and support all members of the primary care team.
* Alert the Management Team to issues of quality and risk.
About Us
We\'re a well-established GP practice with 7 partners and 7 salaried GPs, serving patients in Pontypridd and at our branches in Tonteg and Ynysybwl. Supported by a skilled team of nurses, pharmacists, and administrative staff, we pride ourselves on delivering exceptional care while maintaining a healthy work-life balance for our team.
Details
Date posted: 01 September 2025
Pay scheme: Other
Salary: £12.23 an hour
Contract: Permanent
Working pattern: Full-time, Flexible working
Reference number: A4217-25-0002
Locations
* Eglwysbach Medical Practice
Berw Road
Pontypridd
Mid Glamorgan
CF37 2AA
* Tegfryn Tonteg Surgery
Main Road
Tonteg
Pontypridd
Mid Glamorgan
CF38 1PN
* Ynysybwl Surgery
Robert Street
Ynysybwl
Pontypridd
Mid Glamorgan
CF37 3DU
Employer details
Eglwysbach Medical Practice
Berw Road
Pontypridd
Mid Glamorgan
CF37 2AA
Employer\'s website: https://www.eglwysbachsurgery.com/ (Opens in a new tab)
Disclosure and Safeguarding
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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