Description
About the Role
As the Resort Safety Shift Manager, you will play a crucial role in enhancing our guests' experiences. Your mission? To ensure our team is perfectly allocated and ready to make a positive impact in our venues while building strong relationships with our guests.
Your day-to-day responsibilities will include:
* Supporting team members during shifts to manage workloads effectively.
* Providing feedback to Resort Safety Managers on areas for improvement based on guest feedback.
* Conducting individual appraisals and coaching team members to foster a highly trained and fulfilled workforce.
* Ensuring compliance with relevant legislation, including Fire, SIA, Licensing, and health & safety policies.
* Driving team selection, recruitment, and retention with a focus on wellbeing.
At Butlin’s, no two days are the same! You’ll need to think on your feet, dive into tasks, and keep our guest experience as your top priority. This role primarily involves night shifts, with occasional daytime work for training and recruitment. Flexibility is key, as you’ll be working a 5-day week over 7 days.
About You
We’re on the lookout for an experienced leader from a security or safety background who can inspire the team to deliver exceptional service. Your focus will always be on putting guests first, and you should have a knack for training and coaching in a fun-filled environment.
Key qualifications include:
* Previous experience leading teams in a busy security or safety setting.
* Confidence in directing and responding to various situations while maintaining brand standards.
* The ability to lead, motivate, and engage your team, even during peak times.
* Strong leadership skills to inspire your team to achieve amazing results.
Essential qualifications: You must hold an SIA (Door Supervision) licence, Level 2 Door Supervision Qualification, and a First Aid Qualification. A driving licence is preferred, or you should be willing to obtain one within an agreed timeframe.
About Butlin’s
At Butlin’s, we’re all about fun, excitement, and adventure! For over 80 years, we’ve been creating unforgettable experiences for our guests, whether they’re enjoying a family break or an epic adult-only getaway.
Our culture is one of the best things about working here! We’re dedicated to providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three core values. If you want a role where you Create Smiles, aren’t afraid to Get Stuck In, and where the team genuinely Cares For Each Other, this could be the perfect fit for you.
There has never been a more exciting time to join Butlin’s!