Department: Customer Support Services - Customer Engagement
Closing Date: Friday 16th May
Argyll and Bute Council's Customer Engagement Team are looking to recruit a Customer Service Centre Agent based in Kilmory Reception, Lochgilphead. This is a full time post working 35 hours per week.
The post holder is required to deal with visitors to Kilmory Reception and answer telephone calls along with other channels received via the busy Customer Service Centre. The post holder will require to provide a quality customer focused service within the Customer Service Centre Team offering advice and information on Council Services, carrying out a range of duties in accordance with Council Policy, Service Guidelines and Procedures. Using a range of PC systems including CRM, FAQ system, email, internet and telephone systems. Ensure consistency in high standards of customer care are maintained, ensuring that the Data Protection and Health & Safety legislation is complied with at all times.
Argyll and Bute is one of Scotland’s most stunning areas. As its award-winning council, we play a vital part in the day-to-day life and long-term future of our beautiful and diverse communities. Our unwavering purpose is to make Argyll and Bute the place to be, the place where people want to live, to work and do business. And we are committed to making the council the place to have a great career, by providing excellent benefits and a friendly, dynamic working culture so that each of our colleagues can deliver services that help our corner of Scotland thrive. Join us to make a difference.
Our employees make good things happen in the day-to-day life and for the longer term future of Argyll and Bute. We want you to feel valued working for us. We offer various benefits to support you, such as a competitive salary, pension scheme, generous leave entitlement, cycle to work scheme, discounts on gym memberships and leisure centres, wellbeing initiatives, and opportunities for learning and career growth. We also embrace a modern approach to work, offering a flexible first approach where possible to requests from our employees to how they work. Plus include any benefits unique to role
We care about our people and the world around us and always aim to do the right thing. From employee recognition schemes to environmental policies we have many initiatives in place to help us look after the things we all care about.
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