Customer Support Specialist German & English
Belfast VR Hub - On-site
£28,017.60 per year + perks & benefits
Full-time, permanent, 40 hours (rota between 6am -7pm, Mon -Sun)
Were looking forGerman & English-speaking Customer Support Specialiststo join a team supporting innovative VR technologies and products. You'll be helping users worldwide through social media, live chat, email, apps, and phone.
What you'll be doing:Customer Support Specialist German & English
* Deliver a first-class white glove support experience across multiple channels.
* Engage with customers in both German and English, resolving technical and non-technical issues.
* Monitor social media and online forums, responding in a professional and brand-aligned tone.
* Spot trends, escalate issues, and help improve the user experience.
* Build a positive online community by encouraging user participation.
What were lookin...