RECEPTIONIST Location: Whitchurch Leisure Centre, Shropshire SY13 2BY Salary : Upto £12.21 per hour plus excellent benefits Schedule: 6.5 hours per week, mainly Wednesday shifts (please note due to the business needs the day may change) Ready to impact a better future? As a Receptionist in our Shropshire team, you will deliver high-quality front-of-house services at our facility. This role involves frequent interaction with customers, both face-to-face and via telephone, providing clear information and excellent service while supporting the wider team as required. What you’ll do as a Receptionist Deliver consistently high standards of customer service aligned with contract and organisational objectives Manage reception operations on a day-to-day basis, including deputising for the Head Receptionist when required Handle cash transactions accurately, including cashing up in line with company financial procedures Promote and upsell services where appropriate to encourage secondary spend Maintain a safe working environment, adhering to all health, safety, and corporate governance policies Build positive relationships with customers, clients, and internal stakeholders Attend relevant training and contribute to continuous improvement initiatives Does this sound like you? Previous experience in a customer-facing role (face-to-face and telephone) Cash handling experience with strong attention to detail Calm, professional manner when working under pressure Ability to think quickly, solve problems, and simplify complex customer queries Strong communication and interpersonal skills Adaptable, proactive, and able to work effectively independently or as part of a team Vetting and checks: As well as checking eligibility to work in the UK, you will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively. Discover all you need to keep growing We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them. What we offer Pension: Up to 6% contributory pension scheme Holidays: 25 days (pro rata) plus bank holidays Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds. Let’s impact a better future, together. Apply today. leisurejobs Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate. *Google Chrome is the preferred browser to access Serco careers website*