Reception Manager
Competitive Salary, Permanent Contract, Hours: Be the face of our hotel, get paid for doing what you love, enjoy loads of perks and benefits, learn something new and build a career with Malmaison.
About the Role
Are high standards second nature to you? Do you love people and making guests smile every day by delivering celebrity service? Do you want to be part of something different, working with the best food, drink and a brand you will be proud of? We love Food, Wine and Cocktails – almost as much as you do!
As Reception Manager you and your team are the first and last people our guests see. You set the tone for the visit and ensure everything goes above and beyond before they leave.
Responsibilities
* Set the tone for guest visits and exceed expectations
* Manage a small team and oversee Opera reservations system
* Assume Duty Manager responsibilities throughout the week
* Deliver celebrity service and guest smiles
* Contribute to brand reputation and internal development
Qualifications
* Experience in hotel reception
* Proficiency with Opera reservations system
* Leadership of a small team preferred
Benefits
* Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality – rooms from £65 per night
* Discounted Friends and Family Room Rate – 50% off best available rate
* 35% off your bill when you dine in our Brasseries and Bistros
* Fully funded Apprenticeship programmes that support you in developing your career
* High Street discounts on a range of shops, experiences, holidays and much more
* Cycle to work scheme – save up to 40% on a wide range of bikes
* Healthcare Cash Plans – dental, optical, medical and more available from £5 per month
* Referral schemes that pay up to £1,500 (just for getting your mates jobs!)
* A decent uniform that doesn’t look like an extra from a 70s TV sitcom
* Wellness & National Campaign Days Calendar – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
* We work with Wagestream – instant access to your pay as it’s earned, stream up to 50% of the money you’re already earned, manage your money better and save directly from your salary
* Complimentary stays on your 1st, 3rd and 5th anniversary – Dinner, Bed & Breakfast
* We are a proud sponsor of The Brain Charity – helping people with all forms of neurological conditions to lead longer, healthier, happier lives
* Employee Assistance Programme – free, confidential advice available 24/7 to you and your family
Probationary Perks
* Private Medical Healthcare
* Bonus Plan based on clear and transparent KPI’s
* Critical Illness cover
* Life Assurance
Sustainability Goals
* 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
* We recycle a minimum of 70% of the waste from our hotels and work year-round on sustainability projects
* We use chemical‑free cleaning systems and enzyme‑based eco‑friendly kitchen solutions
* Volunteer for sustainable charities 2 days per year on full pay instead of your normal workplace
Interested? Click Apply Now
Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.
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