Contract: Permanent⌚ Hours: 37.5 hours per week (with the occasional Saturday) Salary: starting from £25,528.04 We are looking for a compassionate and professional Client Care Coordinator to join our supportive team. This is a rewarding customer-facing role where you will support clients both in person and over the phone, providing reassurance, clear information, and a calm, empathetic approach during what can often be sensitive or challenging situations. We are seeking someone who is confident working with the general public and passionate about delivering exceptional care and support. What we’re looking for: Previous customer-facing experience, ideally working directly with the general public Strong communication skills with the ability to remain calm, empathetic, and professional in difficult or emotional situations A caring, approachable nature and a genuine desire to support others Full training and ongoing support will be provided, along with great transport links, on-site parking, and only one Saturday shift every two months. Interviews for successful candidates will take place on Friday, 29th May. For more information on the role, please refer to the job description: https://www.msichoices.org.uk/wp-content/uploads/2022/06/Job-Description-Client-Care-Coordinator.pdf Why Join Us? We offer a supportive, values-driven environment where your contribution is recognised and rewarded: Financial & Rewards: Aviva pension (up to 5% employer contribution), Blue Light Card discounts (4,000 perks), Cycle to Work scheme, season ticket loan, and long-service recognition rewards. Wellbeing & Work–Life Balance: Opportunity to buy and sell annual leave, 24/7 GP access and EAP via Westfield Health, an extra day off for your birthday, accredited Mental Health First Aiders, family-friendly policies and a national employee recognition programme. Learning & Career Development: Clear career pathways, paid training and development, accredited apprenticeships, and learning agreements to support your professional growth.