What's involved with this role: Job Title: Customer Support Admin Advisor Ref: SGN 5273513 Pay rate: £12.93 per hour PAYE Working arrangements: Hybrid - Tuesdays and Thursdays in the office Additional information: This role could possibly be extended beyond the initial 3 months The role: Are you someone with excellent communication and customer service skills, who is organised and able to work well as part of a small project team? This role is for a project supporting vulnerable customers to have better access to services and to support with managing their account and tenancy. You will provide transactional administration support to resolve customer queries across a range of channels to agreed targets and service levels and where necessary, you will make proactive outbound contacts with customers. Customer queries should be resolved first time, using available systems and knowledge to deliver the right outcome politely and effectively and you'll ensure high-quality, centralised customer data is maintained in D365 and other systems, with proper contracts in place to manage compliance in your area. Key responsibilities: Take ownership for delivering the right outcomes for customers safely and on time Provide efficient admin support to resolve queries first time, avoiding handoffs across the business Respond to a wide range of customer queries across Housing, Garages, Mutual Exchanges, Repairs, and Home Ownership — including permissions, applications, boundaries, tenancy or lease info — in line with policies Work closely with colleagues and customers to resolve issues quickly and effectively, keeping customers informed throughout Use problem-solving skills and a can-do attitude to manage all contacts with excellent customer care Communicate clearly and empathetically with customers Confidently handle inbound and outbound calls in line with routing and blending strategies Deliver service in line with quality and data protection standards Respond to written contacts in line with literacy and quality guidelines Accurately record all relevant customer data and actions in systems to build a complete view Always maintain confidentiality and comply with Data Protection rules, ensuring sensitive info is stored or disposed of securely and in line with policy What the client is looking for: Strong customer service experience Experience of working within a very busy environment IT literate and strong knowledge of Excel Strong communication skills Ability to work with internal and external stakeholders Strong attention to detail Confident, assertive, and professional in every customer interaction Ability to focus on great customer outcomes, handling multiple queries with ease Empathetic to understand issues and agree the best resolution Ability to maintain accurate records, ensure GDPR compliance, and assess and monitor data quality to identify and assess issues effectively How to Apply Quote the Job Title and Reference Number in your application. Submit your CV in Word format. Applications are reviewed on a rolling basis—early submission is recommended. We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles. If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us. Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. JE Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please.