Job Description
We're Hiring for Strebel: Product Support Engineer - Heat Pump Systems
📍 Farnborough, Hampshire | 🕒 Full-Time, Permanent | 🛠 Office-Based
Are you a natural problem-solver with a solid grasp of air source heat pumps and heating systems?
Do you thrive on helping others, staying calm under pressure, and explaining complex things in a way that just makes sense?
If that’s a yes, then Strebel could be your next home.
About the Role
We're looking for a Product Support Engineer to join our technical team in Farnborough. You’ll be the go-to expert on our heat pump and gas heating systems, supporting engineers, consultants and customers by phone and email. This role is all about combining your technical knowledge with a clear, patient communication style to get issues resolved quickly and confidently.
You’ll handle 10-20 technical queries a day, ranging from commissioning support to troubleshooting operational issues, and help keep our customers feeling supported with a great customer experience.
What You’ll Be Doing
* Providing clear, expert guidance on Strebel’s air source heat pump range
* Diagnosing faults and helping engineers work through solutions step-by-step
* Managing a steady stream of technical support queries with a professional, human approach
* Translating technical detail into plain-English answers that make sense to a range of users
* Liaising with our product and engineering teams to share insights and solve recurring issues
* Supporting continuous learning by contributing to internal knowledge-sharing
What We’re Looking For
* Hands-on experience with heat pump systems, ideally in a commercial setting
* Sound understanding of electrical systems, system logic and heating technologies
* Excellent communication skills - written and spoken
* Calm, methodical approach when under pressure (this role is busy!)
* A qualification in electrical or mechanical engineering (e.g., NVQ, HNC) would be ideal
* Comfortable using Microsoft Word, Outlook and general IT tools
You’ll Thrive Here If You:
✔️ Like getting stuck into real-world tech problems
✔️ Stay cool and clear when others are flustered
✔️ Enjoy turning technical jargon into something everyone can understand
✔️ Care about doing things right the first time
✔️ Want to be part of a team that values collaboration and real customer care
What’s in It for You?
Aside from being part of a supportive and knowledgeable team, you’ll be working for a company that genuinely values your input and trusts you to bring your expertise to the table.
👉 Sound like your kind of role? Let’s talk! Apply now or message us directly to learn more.
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