Office Manager – Fire & Security – Up to £50,000 Per Annum Package Overview: * Basic Salary: Up to £50,000 per annum (Negotiable based on experience) * Full-Time, Permanent Position * Location: Slough Company Overview – Office Manager – Fire & Security Our client, a respected and growing provider of Fire & Security systems maintenance, is seeking a proactive Office Manager to join their team on a full-time, permanent basis. The company is known for its strong customer focus and commitment to service excellence. Due to continued growth, they are looking for a motivated individual to lead and develop their service operations. Office Manager – Role and Responsibilities: * Leading and managing a busy Service Desk team * Overseeing the scheduling of engineers for planned and reactive maintenance * Ensuring all work is delivered within SLA timeframes and to a high standard * Handling customer escalations and ensuring timely resolutions * Monitoring KPIs and driving continuous service improvements * Developing strong client relationships and managing service review meetings * Supporting the implementation and optimisation of the Uptick system * Reporting monthly on financial performance and resource planning * Working collaboratively with the wider business and leadership team Office Manager – Skills and Experience Required: * Proven experience in a Office Manager or similar operational role * Background in the Fire & Security industry or related technical service environment preferred * Strong leadership, communication, and problem-solving skills * Customer-focused approach with a commitment to quality service delivery * Experience working with service management software (e.g. Uptick) * Ability to manage multiple priorities and a busy workload effectively Benefits of this Office Position: * Competitive basic salary up to £50,000 per annum (Negotiable based on experience) * Opportunity to work with a well-established and expanding business * Supportive and collaborative working environment * Pension scheme * Training and professional development opportunities Please send in your CV to be considered for this exciting opportunity