Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
The Admin Team Leader is responsible for leading the central administration team and ensuring consistent, efficient, and high-quality support across all operational sites. This role includes oversight of office coordination, team development, and process improvement initiatives, contributing directly to the operational excellence strategy.
Key Responsibilities
1. Team LeadershipLine management of the administration team, including performance oversight and day-to-day support.Promote a collaborative and resilient team culture through cross-training and skills development.
2. Office CoordinationProvide light-touch office management across all locations.Act as liaison with the Central Real Estate Team (led by Louise Howells) to ensure smooth facilities operations.
3. Process ImprovementConduct reviews of administrative responsibilities and identify opportunities for streamlining and automation.Collaborate with the Head of Operational Excellence and Quality Control Manager to refine and document standard operating procedures.
4. Operational SupportEnsure consistent delivery of administrative services across the business.Support the implementation of new tools, systems, and workflows that enhance operational efficiency.
5. Reporting & CommunicationProvide regular updates on team performance, resource utilisation, and improvement initiatives.Serve as a key point of contact for internal stakeholders regarding administrative operations.
Skills & Experience
6. Demonstrated experience in administrative or operational procedures.
7. Strong organisational and communication skills.
8. Ability to manage multiple priorities and stakeholders across locations.
9. Experience with process improvement and/or automation initiatives is desirable but not mandatory.
10. Proactive, solutions-focused mindset with a commitment to team development.
The Power to Be Yourself