Customer Service Library and Information Advisor
Join to apply for the Customer Service Library and Information Advisor role at Bath & North East Somerset Council
Overview
At Bath & North East Somerset Council we have one overriding purpose to improve people’s lives. Are you passionate about making a real difference in people’s lives?
We’re looking for a full time Customer Service Library and Information Advisor to deliver solutions-led service to residents, businesses, and visitors who visit our customer access points across the area.
About The Role
Housing Welfare And Advice Services
This is a public-facing role based at our Bath Housing Welfare and Advice Service. We provide in-person support to residents accessing a wide range of council services, including:
* Parking permits
* Bus passes
* Blue Badge applications
* Diamond Travel Card payments
* Welfare and food bank vouchers
* Homelessness support
* Assisting with sensitive and confidential information
* Guidance for vulnerable individuals
In addition to our core services, we work closely with a network of specialist partners who offer tailored advice and support. These include (but are not limited to):
* Citizens Advice
* Future Bright
* Reach
* Julian House
* Read Easy
* The Big Issue
* Skills Connect
This role can be highly demanding, requiring empathy, resilience, and a genuine commitment to helping others. For many of our customers, we are a vital lifeline offering not only practical assistance but also a safe, welcoming space during times of need.
* People visit the council offices for many different reasons—your main job is to support them with warmth and enthusiasm, whether they’re just looking for a book or need help solving a problem
* Helping customers make the most of what our libraries offer, by showing them how to use in-person and online services, and answering questions using the library computer system when needed
* Answering simple questions about council services, like how to get a bus pass, blue badge, or residents discovery card
* Directing people with more complicated questions to the right department, and passing on any relevant details if needed
About You
* Someone who’s worked in a busy environment dealing directly with the public
* A confident speaker and listener who can stay calm and kind in difficult situations
* Excited to be involved in community events and activities
* Comfortable with digital tools and technology
* Someone who truly wants to help others and make a positive impact
Where will you be working?
We’re looking for someone who’s flexible and mobile but the main post will be in our Bath Housing and Welfare and Advice Service in our Bath council office. There may be opportunities to learn our library side at a later point in our different locations but primarily it will be in Bath.
Why join us?
You’ll be part of a supportive, forward-thinking organisation that’s all about Improving People’s Lives. We live by our values.
If you’re someone who leads with empathy, thrives on teamwork, and wants to make a difference every day we’d love to hear from you.
Apply now and help shape the future of services in Bath & North East Somerset!
If you are interested in this post and require more details or just to chat through the role and what’s involved, please contact Danielle Adlam, Operational Team Leader, at: Danielle_adlam@bathnes.gov.uk or by telephone on 01225 396511.
No agencies please.
Please note that this advert may close earlier than the stated closing date due to high demand. We advise all interested candidates to apply as soon as possible
* Please note, BANES Council operates a policy of prior consideration for roles for any individual on the Council’s at-risk register (redeployee). This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants.
About Bath And North East Somerset Council.
Working at Bath and North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.
Why Bath and North East Somerset Council?
We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. Find out more on our commitment to Equality, Diversity and Inclusion at
We are a Disability Confident Employer find out more at
The Council is committed to having a diverse and inclusive workforce. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.
Please note that this role is subject to a Basic DBS Check.
Safeguarding Statement: The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees and volunteers to share this commitment. As part of this commitment anyone working in a post with children or vulnerable groups will be expected to undertake an Enhanced DBS check with/without barred list checks.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
* Industries
* Government Administration
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