Job Title: Customer Service Representative Location: Newcastle Department: IMS - Car New Hire - NCL Business Area: Customer Service Working Time: Full-Time Salary: £23,600 - £26,000 (DOE) Hours: 36 hours per week Start Date: 20th October The Opportunity We're looking for a Customer Service Representative to join our insurance team in Newcastle. You'll handle inbound calls from customers with home or motor insurance policies, supporting them with queries, policy changes, renewals, and retentions. The role also includes promoting digital services, dealing with complaints, and assisting vulnerable customers. Full training is provided. What You'll Do Manage high volumes of inbound calls, with some outbound activity. Provide clear, professional support on customer accounts and policies. Handle renewals, retentions, and new sales opportunities. Resolve complaints and provide tailored solutions. Accurately log all customer interactions. What You'll Need A passion for great customer service. Previous call centre or customer-facing experience preferred (retail, hospitality, leisure also considered). Desirable Financial Services experience. Strong communication and listening skills with resilience under pressure. Good IT skills, including Microsoft Office, and ability to multi-task across systems. What's in It for You Salary: £23,600-£26,000 depending on experien...