Aftersales Executive
LSH AUTO Birmingham, England, United Kingdom
Be among the first 25 applicants.
Join LSH Auto as an Aftersales Executive and be a pivotal player in delivering exceptional customer satisfaction. We are looking for a driven individual to support our customers post-purchase, ensuring they receive the highest level of service throughout their ownership experience. In this role, you will coordinate aftersales activities, respond to customer enquiries, and work collaboratively with our service team to deliver timely and effective solutions. Your commitment to customer service will help foster enduring relationships and promote our core values of quality and excellence.
Location
Birmingham
Hours
Full-Time (45 hours per week)
Salary
£29,000 plus OTE bonus
Qualifications
* Proven experience in a customer-facing role, ideally in the automotive aftersales sector.
* Exceptional communication and interpersonal skills.
* Strong organisational and multitasking abilities.
* Detail-oriented with a focus on delivering high-quality service.
* Team player with a positive attitude and a proactive approach to problem-solving.
* Experience with service management software is a plus, but not essential.
* A valid driver’s licence is required.
Benefits
* Colleague Referral Scheme (£500 - £1000)
* A range of Mercedes Benz training and leadership programmes
* Platinum Plus Rewards Scheme
* Colleague Car Purchase Scheme
* Eye care Vouchers
* Life Assurance (4 x annual salary)
* 31 days holiday (including bank holidays), rising to 38 days with length of service
* Wellbeing Support
* Company Pension
* On site gym
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