The Lead Contract Support professional manages end-to-end contract administration and compliance activities for JLL's Work Dynamics accounts. You'll coordinate between clients, vendors, and internal teams to ensure seamless contract execution, financial accuracy, and service delivery excellence. This role combines technical contract knowledge with proactive stakeholder management to support optimal client outcomes.
Contract & Compliance Management
Review compliance paperwork from Planned Preventative Maintenance (PPM) programs and raise child work orders for remedial works. Build customer quotes using contract templates, obtain Lead approval, and submit to customers for sign-off. Manage quote tracker, chase expiring quotes, and coordinate rejected quotes with LCS. Build applications for billing when work orders are ready to invoice, following CDM/Lead instructions. Raise and manage annual purchase orders at contract year commencement.
Financial Coordination
Process reactive and remedial PPM purchase order uplifts as required. Chase vendors for outstanding invoices and ensure timely payment processing. Monitor contract financial performance and maintain accurate financial documentation.
Stakeholder Communication
Manage contract inbox by responding to emails and actioning requests promptly. Maintain open communication with engineers through proactive outbound calls to ensure service levels meet SLAs. Coordinate with customers, vendors, and internal teams to resolve issues and meet contractual obligations. Update client systems compliantly and maintain comprehensive work order records.
Process Excellence
Work with a right-first-time philosophy aligned with JLL policies and procedures. Take ownership of work orders from initiation through resolution. Proactively monitor, chase, and close all assigned work. Handle and escalation of complaints appropriately within company processes. Identify inefficiencies and raise concerns while working within authority limits.
Team Leadership & Development
Act as role model when upskilling new team members. Complete 121 documentation and deliver against agreed KPIs. Participate in coaching sessions to enhance performance. Maintain confidentiality of sensitive information.
Technical Skills
Proficient in MS Office suite (Word, Excel, PowerPoint, Outlook). Experience working with client management systems and contract management platforms. Strong attention to detail with ability to maintain accurate records and trackers.
Professional Competencies
Excellent interpersonal and customer service skills with ability to communicate professionally across all stakeholder levels. Proven ability to multitask, prioritize workload, and make effective decisions quickly. Adaptable and flexible approach to changing work requirements and priorities. Ability to remain calm and control emotions when handling conflict or challenging situations. Experience in contract administration, facilities management, or professional services environment preferred.
Behavioral Attributes
Proactive problem-solver who takes ownership and drives resolution. Strong organizational skills with ability to work independently. Commitment to continuous improvement and professional development. Team player who collaborates effectively across functions.
Compensation & Benefits
Competitive salary and benefits package. Flexible remote working arrangements across the UK. Professional development and career progression opportunities. Supportive, collaborative team environment. Access to industry-leading tools and systems.
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