Key Account Manager
Home based/ travel to key account sites
Competitive salary + monthly car allowance
TXM is recruiting for a leading automation and intralogistics company, seeking to hire a Key Account Manager. In this position you will be responsible for the development and management of assigned resident site key accounts as well as continuous improvement activities.
In this role you will need to have a maintenance engineering background ideally with intralogstic automated machinery. You will need to have experience with, customer management, contract management and a drive for continuous improvement.
Responsibilities:
Manage assigned UK Residential service contract customers including account management and budgetary control, working with the resident service managers/supervisors to deliver the resident maintenance service contract
Ensure that the Resident Support contracts are delivered via the Site Managers and that the Customer relationships are managed
Assist and support the Head of Operations on new business ventures, troubleshooting aspects with existing customers
Take an active role in leading and managing the growth and development of the customer service operation in line with the Customer Service strategy for the UK
Manage the negotiation of service contract pricing when necessary
Take a lead role in monitoring the identification and development of strategic service accounts
Manage business development in service on a strategic level for customers
Ensure that new service operations plans, policies, procedures and transition/migration plans are consistent with the overall company goals and objectives
Required Experience and Skills:
HNC/HND or Degree qualified; Engineering
IOSH/NEBOSH Health & Safety qualification
Experience of working for an Automated Materials Handling company
Experience of managing large maintenance budgets
Strong customer service experience and management is a prerequisite
Experience of negotiating and compiling service contracts
Previous experience of budget control
History of managing and developing customer accounts successfully
History of implementing and managing continuous improvement initiatives
Possess significant knowledge of complex servicing concepts to be able to assist in establishing standards applied across subsidiariesTXM Recruit is an equal opportunity employer. If you have specific needs or require assistance or reasonable adjustments during the selection process due to a disability or long-term health condition, we will do our best to accommodate you