Salary: £25,000 - 27,000 per year Requirements: Must always be professional and presentable. Must have a full UK driving licence. Must have excellent customer facing skills. Self-motivated with good organisational skills, able to work unsupervised. Must possess or can obtain relevant technical certifications. Required to have at least the CompTIA A, CompTIA Server qualifications or equivalent knowledge/experience. Ability to work at height and undertake varied manual handling activities. Display positive behaviours that support team productivity. Must have a high standard of communication and interpersonal skills to support colleagues and team members. Responsibilities: Attend customer sites to provide on-site IT hardware and software support. Undertake advanced diagnostics, repair, and replace PCs, laptops, printers, servers, and associated peripherals. Complete customer rebuilds and configurations at desks. Assist other engineers in the delivery of service to our customers. Cover site roles during planned or unplanned absence. Achieve dynamic KPI targets set for your role. Communicate with Call Administration teams and the Field Delivery Manager throughout the day. Utilize a mobile device to check and update allocated calls in real time. Carry out IMAC projects with little supervision and lead when required. Embrace and train on new technologies to maintain required skills and knowledge. Participate in 24/7 coverage via a rota system. Work overtime when required. Practice Quick Win processes. Act as a mentor to other engineers when required. Comply with management system policies and take responsibility for health & safety in the workplace. Maintain company assets in good working order and condition. Familiarize with customer policies and processes where applicable. Technologies: Hardware Support Mobile Network Security More: We are a customer-focused company seeking a proactive Desktop Support Engineer to join our dynamic team. In this role, youll provide essential on-site IT support across multiple locations, ensuring service excellence and adherence to SLAs. We offer the opportunity to work with a supportive and skilled team, gain exposure to diverse technologies, and access professional development and certification opportunities. Our company values innovation, reliability, and customer satisfaction. last updated 4 week of 2026