Air Logistics Customer Care Team Lead - Sterling | United Kingdom | req128178
Join Sterling and take on a dynamic role where customer service and operational excellence go hand in hand. As part of our team, you'll play a key role in streamlining processes, fostering effective communication, and delivering exceptional client support. Be a part of a company that values precision, efficiency, and customer satisfaction!
YOUR ROLE
In this role, you'll be responsible for managing client interactions, coordinating job orders, ensuring smooth communication, and maintaining high service standards. Your ability to problem-solve and support both customers and colleagues will be key to success. Note that this is a 4 on 4 off position.
YOUR RESPONSIBILITIES
1. Ensure high-quality customer service by maintaining efficient procedures and systems within the team.
2. Oversee the implementation of new systems within the team to enhance efficiency and workflow.
3. Provide timely client updates and follow-ups, including notifications on service progress, delays, and resolutions.
4. Prepare and deliver accurate service quotes, offering comprehensive pricing details.
5. Handle client job orders, including routing, service classification, and deadline management.
6. Ensure all Standard Operating Procedures (SOPs) and Compliance Operating Procedures (COPs) are...